South Suburban Park and Recreation Mill Levy Certification Error FAQs

Why is my tax bill changing?
Who is impacted by this?
When did the County know about the error?
How did you inform the public of this error?
Why can’t the County make this change next year?
Who can I talk to at the County about this?
How will the County prevent this from happening in the future?
My property taxes are paid for through my mortgage company, will I get a new mortgage bill for 2019?
I pay my property taxes separately from my mortage, how soon will I be notified of how much I was underbilled?
I am a business owner, am I impacted by this?
I received a tax change notice, but my neighbor did not, why? 
I recently purchased my home within the area, am I impacted by this?
Why can’t the County exempt certain properties from the increase? 
Where will I see this on my tax bill?
I already filed my taxes for 2018, how do I account for this new tax amount on my 2018 taxes?
Will I get a new tax bill for 2019 income tax purposes?
I get the Senior Property Tax Exemption, how am I affected by this?
How do I know this is not a scam?
Since the County underbilled what I owed, do I have to pay the new tax bill?
Since this was a County error, do I have to pay the new tax bill? 
Can I appeal this new tax bill?
How much will my tax bill increase?
Will I be charged a late fee if I don’t pay by the due date?
When does the supplemental tax bill have to be paid?


Why is my tax bill changing?
There was a clerical error by the Douglas County Budget staff on the 2018 South Suburban Parks and Recreation District Mill Levy Certification. The County erroneously omitted a portion of the South Suburban Parks and Recreation District (SSPRD) mill levy on the Certification. This omission resulted in a negative impact of $5,589,802 in SSPRD operating revenue that is due them and needed for them to be able to provide services to their residents.

Who is impacted by this?
Approximately 7,600 residential and commercial property owners in the South Suburban Parks and Recreation District which includes Acres Green, portions of Lone Tree and the Province and Province Center neighborhoods in Douglas County.  View a map of the affected area.

When did the County know about the error?
The County was notified of the error by the South Suburban Parks and Recreation District on March 8, 2019.

How did you inform the public of this error?
Via the County’s newsroomCounty apologizes for mill levy certification error” and the Douglas County Newspress “Douglas County finds property tax error affecting thousands“.

Why can’t the County make this change next year?
The County has time within the current calendar year to ensure the correct certification of the 2018 mill levies for taxes payable in 2019 in order to avoid an adverse revenue impact in 2019 to the South Suburban Parks and Recreation District.

Who can I talk to at the County about this?
The South Suburban Mill Levy Certification hotline, 720-733-6922, is available to any citizen regardless of whether they are affected by the clerical error. Staff will be available to answer questions Monday through Friday, 8 a.m. to 5 p.m.

How will the County prevent this from happening in the future?
The County is engaging in continued discussions to identify why the error occurred, what process changes can be implemented to eliminate the possibility for the error reoccurring and adding additional check points for the mill levy certification process.

My property taxes are paid for through my mortgage company, will I get a new mortgage bill for 2019?
You will receive a supplemental tax statement to correct the original billing.  If you escrow, please provide a copy of the bill to your mortgage company.  Although, the Treasurer’s office is attempting to notify all mortgage companies, we ask that you contact your escrow department to assure they are aware of the supplemental billing in order to make payment

I pay my property taxes separately from my mortgage, how soon will I be notified of how much was I underbilled?
The County is working to issue corrected bills as soon as possible. The County will get the new bills mailed as soon as possible with the goal for you to receive it no later than March 30.

I am a business owner, am I impacted by this?
This depends on your location. If you fall within the Douglas County portion of the South Suburban Parks and Recreation District and are not exempt from property taxes, then you will receive a supplementary bill to compensate for the initial underbilling.

I received a tax change notice, but my neighbor did not, why? 
Only those properties which fall within the South Suburban Parks and Recreation District received the initial under billing and are affected by this change. Therefore, your neighbor’s property may not be within the boundaries of the South Suburban Parks and Recreation District and that is why they did not receive a supplemental tax bill.

I recently purchased my home within the area, am I impacted by this?
Property taxes are assessed against the property, not against a specific owner.  

Why can’t the County exempt certain properties from the increase? 
The County is required to assess taxes issued by various taxing districts.  The County does not have discretion whether to do so or not and does not have the discretion to waive or exempt properties for which taxes are owed.

Where will I see this on my tax bill?
A supplemental tax bill will include a new line item titled “So Suburban Park & Rec Supplemental”, which will reflect only the taxes inadvertently excluded from the original bill as a result of the clerical error.

I already filed my taxes for 2018, how do I account for this new tax amount on my 2018 taxes?
The tax amount in the supplemental tax bill is based on 2018 property values but payable in 2019. Therefore, the corrected tax bill shall be reported on your 2019 taxes.

Will I get a new tax bill for 2019 income tax purposes?
For the properties affected by this clerical error, the County Treasurers’ Office will be issuing a supplementary tax bill invoice to correct for the initial underbilling.   For income tax purposes, you are able to deduct the total of both bills or the full amount of property taxes paid in 2019.

I get the Senior Property Tax Exemption, how am I affected by this?
The Senior Property Exemption has already been subtracted from your supplemental tax statement, therefore, you will just need to remit the reduced amount on the statement.

How do I know this is not a scam?
The County has established the South Suburban Mill Levy Certification hotline, 720-733-6922, to answer any questions about the new tax bill and affected properties. Any citizen regardless of whether they are affected by the clerical error can call the hotline to have their questions answered. Staff will be available to answer questions Monday through Friday, 8 a.m. to 5 p.m. If you receive any communication from a source other than Douglas County or if you receive any questionable communication, please call the hotline for clarification.

Since the County underbilled what I owed, do I have to pay the new tax bill?
Yes, these taxes are still due on your property as the supplemental tax bill corrects the understated amount on the original tax statement and together with the original tax bill reflects the total taxes due.

Since this was a County error, do I have to pay the new tax bill?
The corrected tax bill reflects the total taxes owed for the property and replaces the previous tax bill which underrepresented the taxes owed for each affected property.  Properties within the District that are assessed the tax, do in fact owe it and there can be significant adverse impacts for failing to timely pay it.

Can I appeal this new tax bill?
The appeal process governs the assessed property value and not the taxes associated with that property value. Information about the property tax appeals process is available at the following website www.douglas.co.us/assessor/appeals/

How much will my tax bill increase?  
Your total tax bill is not being increased, the initial bill was incomplete and the supplemental bill completes it.  Douglas County anticipates that the average homeowner impact will be $311.00 based on the average home value of $579,745.

Will I be charged a late fee if I don’t pay by the due date?
This property tax must be treated like all other property taxes and there are non-discretionary interest and other possible penalties for non-payment or late payment.  If your property taxes are paid by your mortgage company you won’t need to do anything. If you pay your property taxes independently you will have until June 15, 2019 to pay the property tax bill before late interest charges are assessed.

When does the supplemental tax bill have to be paid?
You may defer payment of this corrected supplement statement until June 15.  The due dates for the original billed taxes remains the same: April 30-Full Payment and June 15-2nd Half.

March 18, 2019