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Ballot Discrepancy FAQ

Some voters in Douglas County who have returned their ballots may receive letters or calls concerning issues that must be addressed before their vote can be counted. These issues are a missing signature, a signature that did not match (signature discrepancy), or failing to provide a copy of acceptable identification as required. This page is intended as a helpful FAQ for the most common questions voters may have about those issues, as well as how to resolve them.

How do I know the letter is from the Douglas County Elections Office?
If your letter came from the Douglas County Elections Office, this is what the envelope looks like:

Douglas County Elections envelope with Your Vote Requires Immediate Action

There are three letters that our office typically sends out. Examples of each of these can be found by clicking on the item below:

Why did I get this letter?
These letters are sent if someone forgets to sign their ballot, if the signature doesn’t match the signature on file with the Secretary of State’s Office, or if they were asked to include a copy of acceptable ID with their ballot but failed to do so.

For a list of acceptable forms of identification, please check the Secretary of State’s Acceptable Forms of Identification.

Why did someone other than your office call me?
Political organizations that are not in any way associated with our office receive lists of voters who have issues with their ballots that need to be resolved. They receive these lists from the Colorado Secretary of State, and during an election, they may choose to contact voters to help notify them that there are issues with their ballots. Often, these offices are able to contact voters by phone faster than the letter from our office can get to the voter through the mail.

Who do I contact about this?
To have the issue resolved, a voter may either wait for the letter to arrive in the mail or contact our office. Voters have until eight days after an election to address (“cure”) any issues with their ballots in order to make sure their votes are counted. Postmarks do not count.

Can I come to your office?
Yes. Voters may come to the main Elections Office at 125 Stephanie Place, Castle Rock, CO 80109 to address issues related to curing their ballot. Although there are several Voter Service and Polling Centers available to assist voters with all other aspects of their ballots, we only have the ability to facilitate these items at our main office.

What is the deadline for resolving my issue?
In order to be able to count your ballot, the issue must be resolved no later than the close of business eight days after the election. Postmarks do not count.

Do I need to include identification with my letter response?
Yes. Each of the letters states in the instructions that the voter must include a copy of their identification with the letter. If a voter comes in person to resolve their ballot issue, they must bring an acceptable identification document with them.

Do I have to sign the letter?
Yes. If a voter has received any of the letters shown on this page, they must sign the affidavit included with the letter.

How can I help prevent these issues from arising?
Always sign the ballot the same way. Often, people will use different signatures for different things, or they change their signature over time (omitting a middle name, shortening the first name or using a nickname, for example). Signing elections documents with the same, consistent signature will prevent discrepancies.

Voters should not allow someone else to sign their ballot envelope. Often people who reside together may place their ballots into the ballot belonging to another person, sign it, and return it. Voters should check the name printed on the return envelope to make certain the correct voter is returning the correct envelope. Parents may not sign for their children. Spouses may not sign for each other. Power of Attorney does not apply to ballots, and the voter needs to make a mark on the signature line and have a trusted person sign as the witness, if appropriate.