FREQUENTLY ASKED QUESTIONS
Douglas County provides our citizens with the ability to make electronic payments using a Credit Card or electronic check.
No, this is a service provided by the Statewide Internet Portal Authority (SIPA), through its contractor, Colorado Interactive, LLC (CI), which provides electronic services to government entities across the state of Colorado.
Yes. The fee is set, collected and retained by Colorado Interactive, LLC (CI), to recoup their operating costs and to support the hosting, maintenance and expansion of online services.
When a check is returned unpaid or a credit card charge is disputed, several things come into play. Colorado Interactive, LLC (CI), has already advanced funds to the County to cover the check or credit card. The County is required to write a reimbursement check to (CI) for the unpaid or disputed fees. This costs the County additional dollars to research, track and refund money based on a rejected check or disputed credit card charge. The County contacts the citizen to attempt to recover these dollars, which usually happens after the service or product has already been provided to the citizen. The Clerk and Recorder’s Office charges a fee of $20 on rejected checks which does not fully cover the actual recovery costs.
This information is transmitted over the internet. To protect the citizen, only partial account information is stored and that information is encrypted. While this is frustrating to citizens who may have entered incorrect information, the benefit of protecting this data is crucial. In most cases, the citizen’s bank can confirm the data received from Colorado Interactive LLC, (CI).
Additional information regarding the electronic processing of a payment can be directed to the Customer Service Department of the State Portal. The phone number is 303.534.3468, the email address is [email protected]