Douglas County Human Services Department recognized with Distinguished Performance Award

For the second year in a row, Douglas County’s Human Services Department stands out as exemplary among its peers statewide.

Celebrating Douglas County’s recognition by the State of Colorado are (L to R): Melissa Ingalls, Child Support Enforcement/Colorado Child Care Assistance Program Administrator; Erin Johnson, Self-Sufficiency and Family Support Manager; Diane Holbert, Douglas County Commissioner;  Lora Thomas, Douglas County Commissioner and Board Chair; Jerene Petersen, Deputy Executive Director of  the Colorado Department of Human Services; Dan Makelky, Director, Douglas County Department of Human Services; Christina McNeal, Ongoing Program Manager; Germaine Meehan, Special Services Manager; Nicole Adams, Intake Manager; and Ruby Richards, Child Welfare and Adult Protection Program Administrator.
Celebrating Douglas County’s recognition by the State of Colorado are (L to R): Melissa Ingalls, Child Support Enforcement/Colorado Child Care Assistance Program Administrator; Erin Johnson, Self-Sufficiency and Family Support Manager; Diane Holbert, Douglas County Commissioner; Lora Thomas, Douglas County Commissioner and Board Chair; Jerene Petersen, Deputy Executive Director of the Colorado Department of Human Services; Dan Makelky, Director, Douglas County Department of Human Services; Christina McNeal, Ongoing Program Manager; Germaine Meehan, Special Services Manager; Nicole Adams, Intake Manager; and Ruby Richards, Child Welfare and Adult Protection Program Administrator.

How did Douglas County communities benefit from their Human Services Department’s recent recognition as having one of the highest performing teams in the state during the 2017 calendar year?

“Your performance reveals that your timely processing of food assistance applications, for example, ensured that eligible Douglas County residents had access to needed financial assistance for food, resulting in the reduced likelihood of individuals and families in Douglas County going hungry,” said Douglas County Commissioner, Lora Thomas during the award ceremony.

Specifically, the Colorado Department of Human Services (CDHS) recognized the Douglas County Department of Human Services for “C-Stat Distinguished Performance” in 2017. This designation is awarded to Colorado Counties that met C-Stat goals at least 75 percent of the time on 21 measures tied to a wide array of programs, including food assistance, adult financial applications, child support services, adult protection, child welfare, Colorado Works, and Low-Income Energy Assistance Program (LEAP).

“This is a very difficult award to achieve,” said Jerene Petersen, Deputy Executive Director of the Colorado Department of Human Services, in her remarks preceding the award presentation to Douglas County Human Services Director Dan Makelky.

“Douglas County has demonstrated strong performance across important measures of economic security, safety, and well-being for people in their community,” Petersen said.

In total, the county was recognized for achieving the annual goal on 15 different measures, including the percentage of both current child support collected and cases with an arrears payment, food assistance case and procedural error rate.

C-Stat is a performance management approach that allows CDHS to better focus on and improve performance outcomes that enhance people’s lives. By identifying areas of focus, CDHS can determine what is working and what needs improvement. By measuring the impact of day-to-day efforts, CDHS is able to make more informed, collaborative decisions to align its efforts and resources to affect positive change for the people it serves.

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