×

01.

Help Me With...

Select from list
My Residential Property
My Driver's License or Vehicle Registration
Requesting Assistance
Getting Outdoors
Elections
Health Department

02.

Select from list
My Property Valuation
Understanding My Valuation
Paying My Property Tax
Neighborhood Sales
Building Permits
Vehicle Registration - New Stickers
Vehicle Registration - New Vehicle
Drivers License - New or Renew
New Resident Vehicle Registration
Adult Protection
Child Welfare
Child Support
Child Care
Financial Assistance
Medical Assistance
Food Assistance
Decode Douglas County
Open Space Special Event Permits
Open Space Properties and Trails
Park Reservations
Parks and Trails
Register to Vote / Update Voter Registration
Upcoming Election Information
Ballot Drop Box Locations
Voter Service and Polling Centers
Birth Certificates
Death Certificates
Environmental Health
Household Waste Management

03.

×
× Close
Human Services

Medical Assistance

Health First Colorado, Colorado's Medicaid Program

Need to apply for Medicaid?

You can apply for Health First Colorado, Colorado’s Medicaid program, and other programs by visiting Colorado PEAK to apply online. Or, you can apply by telephone by calling 1-800-221-3943.

Has your address changed?

Has your residence and/or mailing address, phone or other contact info changed? Have you moved in the past three years? Make sure your health coverage moves with you.

Take a moment today to confirm that Health First Colorado, Colorado’s Medicaid Program, and Child Health Plan Plus (CHP+) have your current phone number, email and mailing address. It is important that Health First Colorado or CHP+ can contact you about any steps you may need to take to renew your coverage.

Don’t miss any important updates.

You can update your information one of these ways:
1. Visit Colorado PEAK.
2. CHP+ members can call 1-800-359-1991.
4. Contact our office at 303-688-4825.

Report Changes

Prepare for Medicaid Changes!

What To Expect as we prepare for the Federal Public Health Emergency Declaration to end: Medicaid households will need to complete renewals when due so that their eligibility can be re-evaluated.

Why is this change happening?

This change is happening because the State and Federal Public Health Emergency declaration that was in place due to COVID-19 will eventually end. Medicaid members will need to complete renewals based on their renewal month to find out if they still qualify. Members need to respond to all the information requested in the renewal by the timeframes noted in the official letter.

When is this happening?

We don’t know. The Federal Government will give us 60-day notice and we’ll notify you right away.

What actions do I need to take?

  • Update your mailing address, phone number and email to make sure you get your renewal letter. You can make these updates through your county or through PEAK.
  • Be on the lookout by mail or email for your renewal. You need to respond to see if you still qualify
    for health coverage. Those letters go to your mailing address or email, so it is important that your
    contact information is up to date.
  • After the public health emergency ends if you no longer qualify for Medicaid, get coverage through
    Connect for Health.

Medical Assistance Programs

Breast and Cervical Cancer Program (BCCP)

The Breast and Cervical Cancer Program (BCCP) is a program for women who have been diagnosed with breast or cervical cancer. BCCP also covers breast and cervical conditions that may lead to cancer if not treated.

Medicaid for Women with Breast or Cervical Cancer

Child Health Plan Plus (CHP+)

Child Health Plan Plus (CHP+) is public low-cost health insurance for certain children and pregnant women. It is for people who earn too much to qualify for Health First Colorado (Colorado's Medicaid program), but not enough to pay for private health insurance.

Children’s Health Plan Plus

Health Insurance Buy In (HIBI)

The Health Insurance Buy-in (HIBI) program is for Health First Colorado (Colorado’s Medicaid program) clients who have access to commercial health insurance but need assistance paying the premium. Commercial health insurance includes self-funded insurance, employer-sponsored insurance, or COBRA.

Health Insurance Buy In

Emergency Medicaid

Emergency Medicaid provides short-term health care coverage through Health First Colorado for eligible people who do not meet immigration or citizenship requirements for Medicaid and need treatment for life- or limb-threatening medical emergencies. It is sometimes called “Emergency Medical Services,” or “EMS.”

Emergency Medicaid

Long Term Care Services and Supports

Health First Colorado, Colorado’s Medicaid Program, has additional waivers that offer an extra set of benefits for those that qualify, ranging from in-home and community-based services to facility-based services, such as assisting with the cost of in-home care or Nursing Facility stays.

Long Term Care

Medicaid for Adults

Health First Colorado, Colorado's Medicaid Program, is a public health insurance for low-income Coloradans who qualify.

Medicaid for Adults

Frequently Asked Questions

Application, Redetermination, and Case Changes

How do I apply for Medicaid?

How do I apply? (Med)

There are several ways to apply.

Electronically:

By phone:

  • Contact the Health First Colorado Member Contact Center at 1-800-221-3943. For CHP+ Applications, please call Customer Service at 1-800-359-1991. State relay 711. Phone applications can be completed Monday through Friday between 8:00am and 4:00pm.

Paper:

  • Print, complete and sign a paper application and;
    • Mail it to our office at 4400 Castleton Court, Castle Rock, CO 80109
    • Drop it off at our office Monday-Friday between 8:00am and 5:00pm or anytime using the secure drop box in front of our office
    • Fax it to 877-285-8988
    • Email it to [email protected]

What happens at Redetermination?

The Health First Colorado Medicaid program requires that eligibility be reviewed periodically. You will be mailed a packet or notified by PEAK that it is time for you to complete your redetermination through their site.

You must complete, sign, and return the packet to our office by the date listed on the paperwork. The packet and verification can be completed and uploaded into PEAK.

Or, by one of the following methods:

  • Mail it to our office at 4400 Castleton Court, Castle Rock, CO 80109
  • Drop it off at our office Monday-Friday between 8:00am and 5:00pm or anytime using the secure drop box in front of our office
  • Fax it to 877-285-8988
  • Email it to [email protected]

You will be mailed a notice or notified to check your PEAK account for the status of the redetermination once it has been completed.

How do I report changes or ask questions about my case?

There are several ways to report changes.

Electronically:

By phone:

  • Contact our office at 303-688-4825

By mail or in office:

  • Provide verification or reports of changes (be sure to include your name and case number or social security number):
    • Mail it to our office at 4400 Castleton Court, Castle Rock, CO 80109
    • Drop it off at our office Monday-Friday between 8:00am and 5:00pm or anytime using the secure drop box in front of our office
    • Fax to 877-285-8988
    • Email to [email protected]

Questions

If you have questions about your case, you can:

What do I do if I move to another county in Colorado?

There are several ways to report changes to your residence and/or mailing address and other contact information.

Electronically:

By phone:

  • Contact our office at 303-688-4825

By mail or in office:

  • Provide verification or reports of changes (be sure to include your name and case number or social security number):
    • Mail it to our office at 4400 Castleton Court, Castle Rock, CO 80109
    • Drop it off at our office Monday-Friday between 8:00am and 5:00pm or anytime using the secure drop box in front of our office
    • Fax to 877-285-8988
    • Email to [email protected]

Once we have updated your address, we will transfer your case to the county you have moved to.

If we have any additional questions or need more information before we can transfer the case, we will reach out to you. Be sure to provide telephone number changes or another way for us to reach you.

What do I do if I move out of Colorado?

There are several ways to report changes to your residence and/or mailing address and other contact information.

Electronically:

By phone:

  • Contact our office at 303-688-4825

By mail or in office:

  • Provide verification or reports of changes (be sure to include your name and case number or social security number):
    • Mail it to our office at 4400 Castleton Court, Castle Rock, CO 80109
    • Drop it off at our office Monday-Friday between 8:00am and 5:00pm or anytime using the secure drop box in front of our office
    • Fax to 877-285-8988
    • Email to [email protected]

Once we have updated your address, we will close your Medicaid in Colorado. You will need to apply for coverage in the state that you move to.

If we have any additional questions or need more information before we can close the case, we will reach out to you. Be sure to provide telephone number changes or another way for us to reach you.

Additional Information

How do I get a Medicaid card?

A Health First Colorado Medicaid card is mailed to you upon approval.  If you do not receive your card or if you need a replacement card, there are several ways to get one:

  1. Print a card from from your Colorado PEAK account. 
  2. You can view your Health First Colorado card from the PeakHealth mobile app. PEAKHealth is for current Health First Colorado members.
  3. You can contact our office at 303-688-4825 to request that a replacement Health First Colorado card be mailed. The card should arrive within a couple of weeks.
  4. You can call, chat, or email the Health First Colorado contact center at 1-800-221-3943 to request that a Health First Colorado card be mailed.

Providers can also look up your Medicaid eligibility using your Health First Colorado Medicaid State ID number.

How do I find a provider or coverage information?

Please visit the Health First Colorado website to find a provider or more information about your coverage. You can also call the Member Contact Center at 1-800-221-3943.

How do I arrange Medicaid transportation?

IntelliRide manages non-emergency medical and non-medical transportation for Health First Colorado members in the state of Colorado.

Book a Ride

1. Book your ride at least three business days before.

2. Have the following information ready:

a. Your date of birth, first and last name and phone number.

b. Medicare or Medicaid ID number.

c. Your doctor’s or facility’s name, address, and telephone number.

d. The date and time of your medical appointment.

3. Choose one of the following methods to book your ride:

Phone
Local phone: 303-398-2155, 970-225-4850719-766-4660730-279-3830
Toll free phone: 855-489-4999
TDD state relay: 711
Speak to an agent Monday–Friday 8 am–5 pm.
Option 1: Spanish language
Option 2: Case management
Option 3: Dispatch
Option 4: Reservations
Option 5: Where’s my ride?
Option 6: Medical facilities
Self Service Portal
Login to your self-service portal anytime to schedule your trips or make changes
Call us for assistance with setting up your account.
Online Chat
Chat with a live representative
Monday–Friday 8 am–5 pm
App
Download the free mobile app to instantly schedule or track your trips.
For iOS devices
For Android devices
Usage requires a data plan or Wi-Fi connection
Contact us 24 hours a day, seven days a week to request an urgent trip, cancel your appointment or to check the status of your ride.
Normal business hours will not apply on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. For appointments scheduled on a holiday, trips will still be performed. The holiday schedule may be subject to change.IntelliRide

How do I report suspected Medicaid member or provider fraud?

When reporting a situation that you believe may involve Provider OR Member fraud in the Health First Colorado (Colorado’s Medicaid program) or Child Health Plan Plus (CHP+) programs, please include the following information:

  • Name of person or entity you suspect may be committing fraud, waste or abuse.
  • Address and/or telephone number of that person or entity, if you have it.
  • Why you think that person or entity is involved in fraud, waste or abuse.
  • Your name, phone number and email address. You can submit a report without giving your name, however, this may prevent a comprehensive review of the report. We encourage you to provide information on how to contact you for additional information. You may also mail additional information to the address below.

Please do not report potential fraud that is not related to Health First Colorado or CHP+ to our Department.

How do I report suspected Provider Fraud?

How do I report suspected Member Fraud?

You can also report client and provider fraud by calling the Douglas County Department of Human Services at 303-688-4825, option 7 or emailing [email protected]

Nondiscrimination Policy


The Colorado Department of Health Care Policy and Financing does not discriminate against any individual on the basis of race, color, ethnic or national origin, ancestry, age, sex, gender, sexual orientation, gender identity and expression, religion, creed, political beliefs, or disability in employment, admission or access to, treatment or participation in, or receipt of the services and benefits under any of its programs, services and activities.

For more information, please see the Department’s Nondiscrimination Notice (en Español: Póliza de No Discriminación).

 

TITLE VI OF THE CIVIL RIGHTS ACT OF 1964 (“Title VI”) is a federal law which prohibits discrimination on the basis of race, color, and national origin. This law applies to entities receiving federal financial assistance.

SECTION 504 OF THE REHABILITATION ACT OF 1973 (“Section 504”) is a federal law protecting qualified individuals with disabilities from discrimination. This law applies to entities receiving federal financial assistance.

AGE DISCRIMINATION ACT OF 1975 is a federal law which prohibits discrimination on the basis of age. This law applies to entities receiving federal financial assistance.

TITLE II OF THE AMERICANS WITH DISABILTIES ACT OF 1990, AS AMENDED (“ADA”) is a federal law protecting qualified individuals with disabilities from discrimination. This law applies to all state and local government agencies.

SECTION 1557 OF THE PATIENT PROTECTION AND AFFORDABLE CARE ACT OF 2010 (“Section 1557 of ACA”) is a civil rights provision of ACA which prohibits discrimination on the basis of race, color, national origin, sex, age or disability. This law applies to entities receiving federal financial assistance.

Communication with Individuals with Limited English Proficiency

The department will take reasonable steps to ensure that individuals with Limited English Proficiency (LEP) have meaningful access and an equal opportunity to participate in our programs, services and activities. Our policies ensure meaningful communication with LEP applicants, program participants, clients and their authorized representatives involving the department’s programs, services and activities as well as eligibility, enrollment and benefit information. The department will provide all interpreters, translators and other aids needed to comply with this policy in a timely manner and free of charge.

More information is available in the Department’s Communication with Individuals with Limited English Proficiency Policy and Procedure. LEP.gov’s “I speak cards” can be used to assist with language identification.

Complaints and Grievances

If an individual believes discrimination has occurred, a grievance can be filed within 60 days of the incident by mail, phone, fax, or email. Individuals may also use the department’s Discrimination Complaint Form or contact the 504/ADA Coordinator for assistance. The Department will respond to the complaint within 120 days.

If this does not satisfactorily resolve the issue, individuals may appeal the decision. Submit appeals within 15 days of the decision. Appeals should be addressed to the 504/ADA Coordinator. Within 30 days, the Department will respond to the appeal.

Additional Resources

For more information, please see the Colorado Department of Health Care Policy and Financing’s Nondiscrimination Notice (en Español: Póliza de No Discriminación).

Office for Civil Rights

The Office for Civil Rights (OCR), is the US Department of Health and Human Services Department’s civil rights and health privacy rights law enforcement agency. OCR investigates complaints, enforces rights, promulgates regulations, develops policy and provides technical assistance and public education to ensure understanding of and compliance with nondiscrimination and health information privacy laws. If you have a discrimination complaint about an agency other than the Colorado Department of Health Care Policy and Financing, you may wish to contact the US Department of Health and Human Service Office for Civil Rights:

Office for Civil Rights
U.S. Department of Health and Human Services
1961 Stout Street
Room 08-148
Denver, CO 80294
Voice Phone: 800-368-1019
FAX: 202-619-3818
TDD: 800-537-7697
Office for Civil Rights website

Contact Information

Please contact the 504/ADA Coordinator with questions or concerns:

504/ADA Coordinator
Colorado Department of Health Care Policy and Financing
1570 Grant Street
Denver, Colorado 80203-1818
Phone: 303-866-6010
FAX: 303-866-2828
State Relay: 711
Email: 
[email protected]

Read More