Alert

Douglas County Government offices closed Monday, July 4.  Visit DoItOnlineDouglas.com for dozens of services offered online.   Enjoy the 4th of July but remember Stage 1 Fire Restrictions are in place. 

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Human Services

Financial Assistance

Financial Assistance Programs

Aid to the Needy Disabled (AND) and Aid to the Blind (AB)

The Aid to the Needy Disabled (AND) program provides cash assistance to low-income Colorado residents, age 18-59, who have at least a six month total disability that precludes them from working.
The Aid to the Blind program serves people under age 60 who have at least a six month total disability that precludes them from working.

Needy Disabled / Blind

Burial Assistance

Assistance with cremation, funeral, or burial costs up to $1,500 may be available for individuals who were receiving financial assistance or medicaid.

Burial Assistance

Colorado Works/Temporary Assistance to Needy Families (TANF)

The TANF or Colorado Works program provides financial assistance for pregnant women and families with dependent children.

Temporary Assistance

General/Emergency Assistance

Emergency one-time assistance may be available to Douglas County residents for help, in certain instances, with rent, utility bills, prescriptions, gas, or food.

Emergency / General

Home Care Allowance (HCA)

The Home Care Allowance program provides financial assistance to pay someone to assist with personal care for individuals who are over 18 and disabled.

Home Care Allowance

Low Income Energy Assistance Program (LEAP)

LEAP is designed to assist low-income households with paying their winter home heating costs but is not intended to pay the entire cost of home heating or utility usage. The program is available November through April.

Low Income Energy Assistance Program (LEAP)

Old Age Pension (OAP)

The Old Age Pension program provides financial assistance for individuals age 60 or over who meet the eligibility criteria.

Old Age Pension

Frequently Asked Questions

Application, Redetermination and Case Changes

How do I apply for financial assistance?

There are several ways to apply. For some programs, after you have applied, we will contact you for a required interview.

Electronically:

By phone:

  • Contact the Hunger Free Colorado hotline at 855-855-4626

Paper:

  • Print, complete and sign a paper application and:
    • Mail it to our office at 4400 Castleton Court, Castle Rock, CO 80109
    • Drop it off at our office Monday-Friday between 8:00am and 5:00pm or anytime using the secure drop box in front of our office
    • Fax it to 877-285-8988
    • Email it to [email protected]

What happens at redetermination?

The Colorado Works, OAP, AND, AB, and HCA programs require that eligibility be reviewed periodically. You will be mailed a redetermination packet or notified by PEAK that it is time for you to complete your redetermination through their site.

You must complete, sign, and return the packet to our office by the date listed on the paperwork. The packet and verification can also be completed and uploaded into PEAK.

Or, by one of the following methods:

  • Mail it to our office at 4400 Castleton Court, Castle Rock, CO 80109
  • Drop it off at our office Monday-Friday between 8:00am and 5:00pm or anytime using the secure drop box in front of our office
  • Fax it to 877-285-8988
  • Email it to [email protected]

An interview may be required at redetermination. If an interview is required, we will notify you of the date and time of the interview. Verification of current income, employment termination, resources, or other items may be required at redetermination. If additional documents are needed, you will be notified by mail or PEAK.

Once the redetermination has been processed, you will be mailed a notice or notified to check your PEAK account for the status of the redetermination.

How do I report changes or ask questions about my case?

Changes

There are several ways to report changes.

Electronically:

By phone:

  • Contact our office at 303-688-4825, Monday through Friday, 8:00am to 5:00pm

By mail or in office:

  • Mail it to our office at 4400 Castleton Court, Castle Rock, CO 80109
  • Visit our office to report the change or drop off documentation
    • Office Hours: Monday-Friday
    • 8:00am and 5:00pm or drop off documents anytime using the secure drop box in front of our office
  • Fax it to 877-285-8988
  • Email it to [email protected]

For some changes, you may be required to submit verification.

Questions

If you have questions about your case, you can:

  • Utilize the PEAK Chatbot
  • Call our office at 303-688-4825, Monday-Friday between 8:00am and 5:00pm

Additional Information

Where can I find more information about these programs?

Click the link for more information about the Colorado Works program.

Click the link for more information about the Old Age Pension, Aid to the Needy Disabled, Aid to the Blind, and Home Care Allowance programs. 

 

How can I report suspected fraud?

How do I report fraud?
Client and provider fraud can be reported by calling the Douglas County Department of Human Services or emailing [email protected].    You may also call the Colorado Department of Human Services Fraud Hotline at 877-934-6361

Click here for more information.

 

How can I make a payment on an overpayment claim?

You can make a payment toward an overpayment of financial assistance by coming into the office and paying by check or cash. We are located at 4400 Castleton Court, Castle Rock, CO 80109. Our office hours are Monday through Friday, between 8:00am and 5:00pm.

Or, you can pay online.

Pathways to Employment Rent and Utility Assistance

Funds are available to assist qualified Douglas County renters impacted by the COVID-19 pandemic with arrears or future rent and utility payments.

Pathways to Employment