In observation of the federal Labor Day holiday, all County offices will be closed on Monday, Sept. 1, 2025. Offices will reopen for regular hours on Tuesday, Sept. 2. Many County services are available 24/7 on our Online Services webpage.
In observation of the federal Labor Day holiday, all County offices will be closed on Monday, Sept. 1, 2025. Offices will reopen for regular hours on Tuesday, Sept. 2. Many County services are available 24/7 on our Online Services webpage.
Douglas County’s HEART Navigators are available to you via text message, phone or email
Posted on July 10, 2025 2025Homeless InitiativeNews and Events
When you see an unhoused person near your business or home, we know you want to find a way to connect them with resources and expert help. Now, the specially trained Navigators with Douglas County’s Homeless Engagement, Assistance and Resource Team (HEART) can receive your text messages as well as phone calls and emails.
To contact a member of HEART, please call or text* 303-660-7301 or complete the online referral form.
“We have functionally ended homelessness in Douglas County through our dedicated HEART Navigators and Handouts Don’t Help Campaign. We now want to make sure the compassionate members of the public can reach us easily with their preferred form of communication: TEXT,” said Commissioner Abe Laydon, Chair of the Homeless Initiative and founder of HEART. “Introducing text messaging capability to connect the public with Navigators will help us continue to ensure that no one falls through the cracks in Douglas County.”
HEART is a co-responder team that pairs Navigators with local law enforcement to respond to community calls regarding homelessness and provides support and resources to people experiencing homelessness. This co-responder team strengthens the system of support for those experiencing homelessness.
Partnered with law enforcement, the community approach of HEART helps ensure people experiencing homelessness do not end up in emergency rooms or jail but rather are directed to community services.
Learn more about the Douglas County Homeless Initiative online and sign up for email updates.
* Text Message Terms of Service: Standard text and data rates may apply. By texting, you agree to receive a text response from a member of the Douglas County HEART. To stop receiving messages at any time, reply STOP. Message frequency varies. For help, text HELP to 303-660-7301 or email [email protected]. View Douglas County’s Privacy Policy.
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