The Homeless Engagement, Assistance & Resource Team (HEART) consists of three Navigators to assist law enforcement, respond to community calls regarding homelessness, and provide support to homeless individuals contacted. Navigators work in partnership with local law enforcement and respond to needs as they arise. This team prevents the need for law enforcement to respond to calls where no law nor code violation is occurring and strengthens the system of support for those experiencing homelessness.
Navigators are subject matter experts, often with experience in behavioral and mental health or case management. They interact directly with those experiencing homelessness in a compassionate way. They gather information on needs, assess vulnerability, provide wrap-around case management and make referrals to appropriate community services. This community approach helps ensure people experiencing homelessness do not end up in emergency rooms or jail, but rather are directed to community services. Our goal is that each individual’s experience with homelessness becomes rare, brief, and infrequent.