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Homeless Initiative

Homeless Engagement, Assistance and Resource Team (HEART)


To contact a member of the HEART team please call 303-660-7301 or complete the online referral form by clicking here

If this is an emergency please dial 911. 

Established in 2022, the Homeless Engagement Assistance and Resource Team (HEART) is focused on helping people experiencing homelessness. There are three teams in Douglas County.


What is HEART? What do they do? Why does it matter? Watch here.

The Homeless Engagement Assistance and Resource Team (HEART) is a co-responder team that pairs Navigators with local law enforcement to respond to community calls regarding homelessness and provides support and resources to people experiencing homelessness.  This co-responder team strengthens the system of support for those experiencing homelessness.

HEART Navigators are subject matter experts, also with experience in behavioral and mental health or case management, who proactively and directly interact with those experiencing homelessness in a compassionate way. They gather information on needs, assess vulnerability, provide wrap-around case management, and make referrals to appropriate community services.

Partnered with law enforcement, this community approach helps ensure people experiencing homelessness do not end up in emergency rooms or jail, but rather are directed to community services.

To contact a member of the HEART team please call 303-660-7301 or complete the online referral form.