×

01.

Help Me With...

Select from list
My Residential Property
My Driver's License or Vehicle Registration
Requesting Assistance
Elections
Health Department

02.

Select from list
My Property Valuation
Understanding My Valuation
Paying My Property Tax
Neighborhood Sales
Building Permits
Vehicle Registration - New Stickers
Vehicle Registration - New Vehicle
Drivers License - New or Renew
New Resident Vehicle Registration
Adult Protection
Child Welfare
Child Support
Child Care
Financial Assistance
Medical Assistance
Food Assistance
Register to Vote / Update Voter Registration
Upcoming Election Information
Ballot Drop Box Locations
Voter Service and Polling Centers
Birth/Death Records
Restaurant Inspections
Community Health
Child Care Center Inspections
Septic System Inspections
Emergency Preparedness & Response
Disease Surveillance
Mental and Behavioral Health Education
Community Health and Clinical Services
Women, Infants and Children

03.

×
× Close
Community Services

Link on Demand

This app-based on-demand transportation option gives you free access to rides across Lone Tree and Highlands Ranch. This service is designed to improve local mobility by providing flexible transportation options for people who may not have access to a personal vehicle or traditional fixed-route transit.

On March 25, 2025, the Douglas County Board of Commissioners approved the expansion of Link On Demand to serve the Highlands Ranch area. The decision followed community engagement, service evaluations and coordination with partner agencies. Link On Demand is operated in partnership with Via, a transportation technology company, and was initially introduced in Lone Tree to address mobility gaps and expand access to essential destinations. The Highlands Ranch expansion builds on the success of the program and responds to local transportation needs.

Book a Ride

Link on demand app icon

How to Ride

Rides are shared with other passengers when possible to maximize service efficiency.

 

Frequently Asked Questions

For even more FAQs, please visit Via’s webpage.

Who can use Link on Demand?

Anyone within the service area can use the app to request a free ride.

Do I need to pay for a ride?

No. All rides are free of charge.

What areas does the service cover?

The service includes Lone Tree, Meridian and Highlands Ranch. Rides must begin and end within this area. Download the app for the most up-to-date map of our service area.

Service area map for Link On Demand with a list of popular destinations

Link On Demand service area as of May 27, 2025.

What hours is the service available?

  • Monday – Thursday: 7 a.m. – 7 p.m.
  • Friday: 7 a.m. – 10 p.m.
  • Saturday: 10 a.m. – 10 p.m.
  • Sunday: No service

Link On Demand does not operate on New Years Day, Martin Luther King, Jr. Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Is the service accessible?

Yes. Wheelchair Accessible Vehicles are available. Please make sure to select the “wheelchair accessibility” switch on your profile within the app if needed.

In addition, drivers receive training on assisting passengers with a variety of accessibility needs to ensure a safe and comfortable experience for all riders.

How is rider safety addressed?

Link On Demand vehicles are operated by trained drivers who have passed background checks. Vehicles are equipped with safety cameras, and ride activity is tracked to help ensure a secure and reliable experience for all passengers.

Can I book rides in advance?

Yes. However, pre-scheduled rides are not guaranteed. To ensure that your request is met, we recommend you book your ride 20-40 minutes before you’re ready to go.

Can I use the service if I don't have an iPhone or Android smartphone?

The easiest way to use the service is by downloading the app with the links above. However, if you do not have a smartphone, or need additional assistance, you can call our support team at 719-212-2430 and we’ll help you over the phone.

Link On Demand News

Need a ride? Free Link On Demand now serves Highlands Ranch.

If you’ve ever needed a ride to a doctor’s appointment, grocery store, work or other destination, there’s a new option in Highlands Ranch that might be just what you’re looking for.

Read More

New transportation options coming to Highlands Ranch

At their regular Business Meeting on March 25, the Board of Douglas County Commissioners unanimously approved a $2,901,410 contract with Via Transportation Inc. (Via) to provide microtransit within Highlands Ranch.

Read More