This app-based on-demand transportation option gives you free access to rides across Lone Tree and Highlands Ranch. This service is designed to improve local mobility by providing flexible transportation options for people who may not have access to a personal vehicle or traditional fixed-route transit.
On March 25, 2025, the Douglas County Board of Commissioners approved the expansion of Link On Demand to serve the Highlands Ranch area. The decision followed community engagement, service evaluations and coordination with partner agencies. Link On Demand is operated in partnership with Via, a transportation technology company, and was initially introduced in Lone Tree to address mobility gaps and expand access to essential destinations. The Highlands Ranch expansion builds on the success of the program and responds to local transportation needs.
Rides are shared with other passengers when possible to maximize service efficiency.
*Link on Demand does not operate on Sundays or major holidays. Please see schedule below.
For even more FAQs, please visit Via’s webpage.
Anyone within the service area can use the app to request a free ride.
No. All rides are free of charge.
The service includes Lone Tree, Meridian and Highlands Ranch. Rides must begin and end within this area. Download the app for the most up-to-date map of our service area, or check if an address is within the service area first.
Link On Demand service area as of May 27, 2025.
Yes. Wheelchair Accessible Vehicles are available. Please make sure to select the “wheelchair accessibility” switch on your profile within the app if needed.
In addition, drivers receive training on assisting passengers with a variety of accessibility needs to ensure a safe and comfortable experience for all riders.
Link On Demand vehicles are operated by trained drivers who have passed background checks. Vehicles are equipped with safety cameras, and ride activity is tracked to help ensure a secure and reliable experience for all passengers.
Yes. However, pre-scheduled rides are not guaranteed. To ensure that your request is met, we recommend you book your ride 20-40 minutes before you’re ready to go.
The easiest way to use the service is by downloading the app with the links above. However, if you do not have a smartphone, or need additional assistance, you can call our support team at 719-212-2430 and we’ll help you over the phone.
