Who is eligible to file a complaint?
Anyone who feels they were treated unfairly, harassed, retaliated against, or denied services because of their race, color, national origin, age, sex, or disability may file a complaint.
Unfair treatment includes lack of access, harassment, retaliation and unequal impacts from a program or activity. Harassment includes abusive and humiliating verbal or physical behaviors. Retaliation includes intimidating, threatening, coercing, or engaging in other biased conduct against anyone because they filed a complaint or otherwise participated in a discrimination investigation.
How is a complaint filed?
Title VI complaints must be filed in writing within 180 days from the last date of the alleged discrimination, unless the time for filing is extended by the processing agency. Please see the Douglas County Transit Solutions Title VI and Other Civil Rights Statutes Complaint Procedure for FTA Grant Funded Transportation for more information. For assistance in filing a Title VI complaint, please contact the Douglas County Public Works Title VI Coordinator.
Douglas County Community Services Title VI Coordinator
Ryan J. Arthur, Community Programs Coordinator
100 Third St., Castle Rock, CO 80104
[email protected]
303-814-4326
Though not required, complainants are encouraged to use the Title VI Discrimination Complaint Form.
The Douglas County Department of Community Services must forward any Title VI complaint to the Colorado Department of Transportation (CDOT) within three (3) business days. CDOT will then forward the Title VI complaint to the FTA Civil Rights Office for further processing.
Once an FTA Title VI complaint is received, Douglas County Department of Community Services will log the complaint information in its records. After forwarding the complaint to CDOT, Douglas County Department of Community Services will provide the complainant with the name and contact information of the CDOT employee responsible for coordinating the complaint.
FTA Office of Civil Rights will determine whether a Title VI complaint is accepted or dismissed, as well as whether FTA or CDOT will investigate the complaint. FTA Office of Civil Rights will notify the complainant, as well as appropriate agencies, on its decision.
ADA complaints must be filed in writing within 60 days from the last date of the alleged discrimination, unless the time for filing is extended by the processing agency. Please see the Douglas County Grievance Procedure Under the ADA for more information. For assistance in filing an ADA complaint, please contact the Douglas County ADA Coordinator.
Douglas County ADA Coordinator
Holly Carrell, Special Projects Manager
100 Third St., Castle Rock, CO 80104
[email protected]
303-660-7401
Within 15 calendar days after receipt of the complaint, the ADA Coordinator or his/her designee will meet with the complainant to discuss the complaint and possible resolution. Within 30 calendar days of receipt of the complaint, the ADA Coordinator or his/her designee will respond in writing, and, where appropriate, in a format accessible to the complainant. The response will explain the position of Douglas County and offer options for substantive resolution of the complaint.
If the response by the ADA Coordinator or his/her designee does not satisfactorily resolve the issue, the complainant may appeal the decision within 15 calendar days after receipt of the response to the County Manager. Appeals should include any additional information for review and reason for reconsideration.
Within 15 calendar days after receipt of the appeal, the County Manager will meet with the complainant to discuss the complaint and possible resolution. Within 30 calendar days after receipt of the appeal, the County Manager will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
Reasonable efforts will be made to assist persons with disabilities, non-English speakers, and others unable to file a written complaint.
Complaints may also be filed directly with the following agencies:
Colorado Department of Transportation
Suriah Bahr, Title VI and ADA Program Manager
2829 W. Howard Pl., Denver, CO 80204
[email protected]
Voice Mail: 303-512-4220
File a Discrimination Complaint with CDOT
Federal Transit Administration
Office of Civil Rights
Attn: Complaint Team
1200 New Jersey Ave., SE, Washington, DC 20590
[email protected]
888-446-4511
File a Complaint with FTA
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