Temporary Service Changes
All Douglas County operations are normal with the following exceptions below. However, if you have a general inquiry for any department, you are encouraged to call before visiting in person. Please click on the office, department or division list below for more information. You may also visit douglascovid19.com for additional information.
- Building – Inspections and Permitting
- Clerk and Recorder – Motor Vehicle, Driver License, Recording, Elections and Clerk to the Board
- Community Development – Planning Services, Community Resource Services, DC Cares, Aging Resources, Transit Services and Zoning
- Community Justice Services – In-home detention, GPS Monitoring and Douglas County Multiple Offender Program Screening
- Courts / Judicial System
- CSU Extension Office – 4-H
- Fairgrounds and Event Center
- Human Services – Food, Shelter, Childcare Assistance, Aging, Employment and Disability Resources, Healthcare and Mental Health
- Open Space and Natural Resources
- Parks and Trails
- Public Trustee
- Public Works Engineering – Inspections, Permits and Traffic Services
- Public Works Operations
- Sheriff’s Office
- Veterans Service Office
- Closed for in-person transactions, however, we are fully staffed and available to provide assistance.
- Please contact us via email at [email protected] or phone 303.660.7450, or live chat with a Public Assistant at douglas.co.us/assessor
- Building Administration and Permitting
- Building Division service counter will be open to the public on Monday, May 4, and limited to serve two customers at a time.
- Over-the-counter permits will not be processed.
- All hard copy permit applications and submittals can be dropped off at the Miller Building, 100 Third Street, Castle Rock, at the front entrance between 8 a.m. and 4:30 p.m., Monday through Friday.
- Electronic submittals are strongly encouraged for all residential and commercial projects. All submitted documents must be in pdf format. Please limit each email to one permit application only. All documents in that email must be an individual pdf, not a combined document. Please submit to [email protected]
- The Building Division will not be scheduling any meetings with the public.
- There will be no interruption in the issuance of Certificates of Occupancy.
- Building Inspections
- Inspection services will continue for new residential, commercial, and multi-family construction as usual.
- Building Inspections related to occupied residential dwelling units that require the inspector to go inside will resume on Wednesday, May 6 with the following conditions:
- The person(s) onsite will be asked if any individuals onsite are symptomatic for COVID-19 or have been in contact with known positive cases. If yes, the inspector will not enter, and virtual inspection methods must be used.
- Inspectors will wear face coverings and gloves during the inspection.
- Minimize to the maximum extent practical, the number of people present in the immediate area during the inspection. Those who wish to be present during the inspection must wear a face covering.
- Maintain six-foot Social Distancing Requirements at all times during the inspection.
- Inspectors are required to keep a detailed log of all customer interactions should contact tracing become necessary. This includes name, date and location as well as the contact’s phone number and/or email address.
- Please Note: If any contractor onsite or person living in the home is symptomatic for COVID-19 or have been in contact with known positive cases, we will not enter the home and will attempt to perform virtual inspections using FaceTime, Google Duo and Skype.
- Residential inspections for projects on the exterior of occupied dwelling units such as decks, roofs and photovoltaic inspections will continue without conditions.
Please contact the Building Division at 303.660.7497 or [email protected] if you have questions.
The Office of Clerk and Recorder is offering online, phone and Paperwork Drop Box transactions for available services in Motor Vehicle, Recording, Elections and Clerk to the Board. Customers submitting paperwork will be contacted to schedule an in-person appointment if necessary.
Due to current Safer-at-Home guidelines, please follow these steps to complete your Motor Vehicle transaction:
STEP 1: Select one of the following customer service options:
- Online Customer Service: mydmv.colorado.gov
- MVExpress Kiosks: Click here for locations and information
- Customer Service by Mail: 9350 Heritage Hills Cir Lone Tree, CO 80124
- Customer Service by Email: [email protected]
- Customer Service by Phone: 303-660-7440
STEP 2: If your paperwork cannot be completed online, at a kiosk, or by mail: Paperwork Drop Boxes are located at each Douglas County Motor Vehicle office for customers to drop off any necessary paperwork as instructed. To expedite your transaction, please include a completed DR 2842 Supplemental Secure & Verifiable form with your paperwork.
STEP 3: Our office will contact you after your paperwork is evaluated to gather additional information, collect payment, or schedule an in-person appointment if necessary.
Due to current Safer-at-Home guidelines, please follow these steps to complete your transaction:
STEP 1: Call the Castle Rock Driver License Office: 720-673-4200
Select from the numerical list of transaction types:
- In-state Renewals
- Out-of-state Transfers
- Permit to Driver License
STEP 2: Leave your name and phone number in the appropriate voice mailbox, staff will contact you to schedule an in-person appointment.
STEP 3: Visit mydmv.colorado.gov to review the information for your transaction and collect all the necessary documents to bring with you to your appointment.
Due to Safer-at-Home guidelines, in-person voting may be limited or unavailable at certain locations.
The Douglas County Clerk & Recorder’s Office strongly encourages all voters to return their ballots to a county-controlled 24-hour ballot drop box or by mail.
If you must vote in-person please visit DouglasVotes.com or call 303-660-7444 to confirm availability.
Due to Safer-at-Home guidelines, please select one of the following customer service options:
- Customer Service by Phone: 303-660-7446
- Customer Service by Email: [email protected]
- Marriage License Applications are currently available online by clicking here, or by appointment. Civil Union Licenses are available by appointment only. Call or email to schedule.
- Passport application service is currently unavailable. Please click here for passport information from the US Department of State.
- In-person appointments may be scheduled for Recording Services only. Examples: record a document, perform research, obtain a copy. To schedule an appointment, email [email protected] or call 303-660-7446.
Clerk to the Board
Due to Safer-at-Home guidelines, please contact the Douglas County Clerk to the Board by calling 303-660-7469, or emailing [email protected] for customer service and support.
We strongly encourage all customers to take advantage of online services. Otherwise, limited public services are available from 8 a.m. to 5 p.m. at the Philip S. Miller Building at 100 Third Street in Castle Rock.
Disaster Emergency Waivers for Businesses to Address COVID-19 Safety Provisions – In anticipation that some businesses will need to modify buildings to accommodate social distancing and other safety measures aimed at minimizing the transmission of COVID-19, the Board of County Commissioners adopted a resolution to temporarily enable the Planning Director to grant waivers to some zoning requirements so that businesses are able to make operational modifications quickly and inexpensively. Examples of the types of modifications that may be requested are expanding the seating area of a restaurant into a patio area, converting parking areas to drive-up lanes to provide curb-side takeout, or adding an external door to enable better circulation within a store. Please contact Planning Services at 303-660-7460 or [email protected] to inquire about your business needs.
- Planning Services has the following resources available for serving our customers online:
- Presubmittal review requests, please send an email to [email protected]. Staff will contact you if additional information is needed and to provide you with comments after the review is complete.
- Submit a land use application, please send an email to [email protected]. Staff may contact you for additional information and to arrange for payment of fees.
- General information requests, please send an email to [email protected] or call 303.660.7460 during business hours.
- Electronic versions of regulations, plans, and procedures, please visit regulations for procedures.
- Application forms and fee schedules, please visit planning applications
- Information on land use applications in process please visit Project Records Online (PRO).
- Community and Resource Services has the following resources available for serving our customers online:
- Offices are open and screening of defendants as they arrive in our lobby.
- Families are welcome to contact the Coroner’s Office for assistance at 303.814.7150.
- For changes to court and jury duty operations, visit the 18th Judicial District website.
- All face-to-face programming is suspended until May 15, 2020. This includes 4-H club and county meetings, project practices, workshops, and any other events and activities, hosted by Extension/4-H leaders, volunteers, youth, and staff.
- All programs and events that target participants in at-risk populations are suspended until further notice. At-risk populations can include older adults and those with chronic health conditions.
- The Extension office will open to the public on May 18, 2020. Starting May 4, 2020, please make special arrangements with Extension staff to accommodate necessary and in-person program needs.
- Visit the CSU Extension website for the most up-to-date information and to access our online services.
- Upcoming events are subject to change, please visit our Events Calendar for current information.
Do you have questions about COVID-19? DO NOT call 911 with general questions about COVID-19. Call 211 instead. 211 Resource Navigators are available to help Monday-Friday, 8 a.m.-5 p.m. and can accommodate over 170 languages.
Our offices are open, but you may also call 303.688.4825 for all questions and/or assistance regarding our services and virtual disaster assistance. Department staff will be answering calls and providing assistance in-person and remotely during the business hours of 8 a.m. – 5 p.m., Monday through Friday.
Learn more about available services by visiting our Human Services page.
- Aging resources for older adults
- Citizens are strongly encouraged to use the PEAK System to apply for benefits.
Internal Services (Communications & Public Affairs, County Attorney, Finance, Budget, Human Resources, Information Technology)
- A majority of non-essential personnel will remain working remotely per the Safer-At-Home order.
- Services for these areas will continue without interruption.
- A small number of personnel will begin to work on-premise to be available for public access as a result of the opening of County buildings.
- Open Space and Natural Resource employees will be working remotely until further notice.
- All Open Space volunteer and public events have been postponed until further notice.
- New Special Event Applications are not being accepted until further notice.
- At this time, all public trails and trailheads remain open, with increased Ranger presence.
- Please follow all provisions included under the Governor’s Executive Order D-2020-091, “Safer at Home and in the Vast, Great Outdoors”, issued on June 1, 2020, and that will expire July 1, unless extended by Executive Order
Please remember the following while visiting parks, trails and open space during this time:
- Douglas County parks and trails are open to the public to engage in walking, hiking, biking, running and similar activities. Please practice social distancing at all times.
- The Governor is now allowing for organized sports groups up to 25 for organized sports in outdoor areas with the ability to adequately social distance, and masks are encouraged.
- Sports teams may now practice and participate in individual drills. Games and scrimmages are not allowed. We have resumed renting the fields to those teams and organizations that had previously rented the fields.
- Parking lots are filling quickly, please consider visiting at less busy times – early or late – and follow all parking restrictions in public lots or on public streets.
***PUBLIC TRUSTEE OFFICE MOVING – EFFECTIVE JULY 1, 2020*** to 100 Third Street in Castle Rock
If you are a lender or other submitter, that must mail paper releases, please send to: Public Trustee, PO Box 999, Castle, Rock CO 80104
The Public Trustee is currently open by appointment only.
If you are a:
- homeowner in foreclosure, an attorney representing a homeowner, or an attorney representing a lender, please call us at 303.660.7417 option 1.
- homeowner or title company seeking to release a Deed of Trust, please email us at [email protected] to schedule an appointment.
- title company utilizing a courier to drop or pick-up documents, please send us an email to schedule a window of time.
*If you submitted a release electronically that requires urgent attention, please email [email protected] with electronic details including package name and number and submitted date. Please DO NOT use this email if you are simply checking on the status.
Engineering will be accepting documents electronically at [email protected]. We strongly encourage all customers to take advantage of online services. Otherwise, limited public services are available from 8 a.m. – 5:00 p.m. at the Philip S. Miller Building at 100 Third Street in Castle Rock. Please contact Engineering at 303.660.7490 or at [email protected] for further assistance.
- Engineering will be accepting documents electronically at [email protected]. All hard copy submittals will need to be dropped off at the Miller Building, 100 Third Street, Castle Rock, at the front entrance between 8 a.m. and 4:30 p.m. Engineering will not be scheduling any meetings with the public. Please contact Engineering at 303.660.7490 or at [email protected] for further assistance.
- Engineering Inspections will continue to provide permitting and inspections. Permit applications are on-line and should be submitted to [email protected]. Any hard copy submittals will need to be dropped at the Miller Building, 100 Third Street, Castle Rock, at the front entrance between 8 a.m. and 4:30 p.m. Payment for permits can be made by calling 303.660.7487 using a credit card or check. Inspections will be scheduled as usual until further notice.
- Engineering Traffic Services will not be scheduling any meetings with the public. Please contact Traffic Services at 303.663-.6237 or at [email protected] if you have questions.
- Offices are open to the public.
To protect our employees and the citizens we serve, we have implemented enhanced safety measures as a precaution due to COVID-19. Please know that while we have implemented a few other operational changes to protect our employees and create more social distancing, all other public safety services are available.
If or when you call 9-1-1 or our non-emergency number, please know that they may ask a few more triage type questions to determine appropriate protocol for those responding to the call. We will continue to monitor this rapidly changing event and will make public safety changes where we deem necessary. Further updates will be announced as this event progresses.
- While our public access lobbies remain open, we are encouraging citizens to access our website to conduct business, by visiting www.dcsheriff.net and access the “How do I..” drop-down for online services, including things such as:
- reporting a crime
- obtaining a copy of a report.
- All CORA/CJRA records requests will still need to be completed on-line as normal.
- The following services have been suspended temporarily for the purpose of protecting our employees and enforcing social distancing standards:
- Fingerprinting services-doesn’t apply to court-ordered, for CHP, or for employees
- Facility tours
- Housewatch program
- Our Civil Division will remain open for emergency protection orders, as long as the Courts remain open.
- Video Visitation for the Jail is still operational, but we are encouraging scheduling those online for remote visits.
- Property tax payments will be accepted in the Treasurer’s Office between the hours of 8 am. – 5 p.m., Monday through Friday.
- A property tax payment drop box located at the west end of the curb in front of the Miller Bldg may also be used for payments.
- Property tax payments may also be made online. (E-checks are free of charge, convenient, and secure. Credit card payments will incur an additional 2.19% vendor fee.)
Douglas County Office of Veteran Affairs is offering the following services remotely.
- Call 303.663.6200 and leave a message with your name and phone number and one of our VSO’s will contact you within 24 hours. You will be contacted between 9 a.m. – 4 p.m., Monday – Friday.
- Email us at [email protected]las.co.us with the full name, address, phone number, and email address of veteran (and the claimant, if other than the veteran, such as the surviving spouse. If you can, send us a copy of the veteran’s DD214 (a .pdf scan is preferred, but good quality, high resolution .jpg is acceptable if we can read the document)
- Complete the Veteran’s Claim Inquiry Form and enter the requested information.
- Citizens may schedule in-person appointments for critical services that cannot be completed remotely.
Additional COVID-19 Resources/Information
- Tri-County Health Department
- Colorado Department of Public Health and Environment
- CDC COVID-19
- Call CO HELP at 1-877-462-2911 or email [email protected]