Temporary Service Changes
All Douglas County operations are normal with the following exceptions below. However, if you have a general inquiry for any department, you are encouraged to call before visiting in person. Please click on the office, department or division list below for more information. You may also visit douglascovid19.com for additional information.
- Building – Inspections and Permitting
- Clerk and Recorder – Motor Vehicle, Driver License, Recording, Elections and Clerk to the Board
- Community Development – Planning Services, Community Resource Services, DC Cares, Aging Resources, Transit Services and Zoning
- Community Justice Services – In-home detention, GPS Monitoring and Douglas County Multiple Offender Program Screening
- Courts / Judicial System
- CSU Extension Office – 4-H
- Fairgrounds and Event Center
- Human Services – Food, Shelter, Childcare Assistance, Aging, Employment and Disability Resources, Healthcare and Mental Health
- Motor Vehicle
- Open Space and Natural Resources
- Parks and Trails
- Public Trustee
- Public Works Engineering – Inspections, Permits and Traffic Services
- Public Works Operations
- Sheriff’s Office
- Veterans Service Office
- Closed for in-person transactions, however, we are fully staffed and available to provide assistance.
- Please contact us via email at [email protected] or phone 303.660.7450, or live chat with a Public Assistant at douglas.co.us/assessor
Building Administration and Permitting
- All hard copy permit applications and submittals can be dropped off at the Miller Building, 100 Third Street, Castle Rock, at the front entrance or at the Building Division Public Service Counter between 8 a.m. and 4:30 p.m., Monday through Friday.
- Electronic submittals are strongly encouraged for all residential and commercial projects. All electronically submitted documents must be in pdf format. Please limit each email to one permit application only. All documents in that email must be an individual pdf, not a combined document. Please submit to [email protected]
- There will be no interruption in the issuance of Certificates of Occupancy.
- Inspection services will continue for new residential, commercial, and multi-family construction as usual.
- Building Inspections related to occupied residential dwelling units that require the inspector to go inside will continue with the following conditions:
- The person(s) onsite will be asked if any individuals onsite are symptomatic for COVID-19 or have been in contact with known positive cases. If yes, the inspector will not enter, and virtual inspection methods must be used.
- Inspectors will wear a mask or cloth face covering (covering the nose and mouth) during the inspection.
- Minimize to the maximum extent practical, the number of people present in the immediate area during the inspection. Those who wish to be present during the inspection must wear a mask or cloth face covering (covering the nose and mouth).
- Please Note: If any contractor onsite or person living in the home is symptomatic for COVID-19 or has been in contact with known positive cases, we will not enter the home and will attempt to perform virtual inspections using FaceTime, Google Duo and Skype.
- Residential inspections for projects on the exterior of occupied dwelling units such as decks, roofs, and photovoltaic inspections will continue without conditions.
Please contact the Building Division at 303.660.7497 or [email protected] if you have questions.
We strongly encourage all customers to take advantage of online services. Otherwise, limited public services are available from 8 a.m. to 5 p.m. at the Philip S. Miller Building at 100 Third Street in Castle Rock.
Disaster Emergency Waivers for Businesses to Address COVID-19 Safety Provisions – In anticipation that some businesses will need to modify buildings to accommodate social distancing and other safety measures aimed at minimizing the transmission of COVID-19, the Board of County Commissioners adopted a resolution to temporarily enable the Planning Director to grant waivers to some zoning requirements so that businesses are able to make operational modifications quickly and inexpensively. Examples of the types of modifications that may be requested are expanding the seating area of a restaurant into a patio area, converting parking areas to drive-up lanes to provide curb-side takeout, or adding an external door to enable better circulation within a store. Please contact Planning Services at 303-660-7460 or [email protected] to inquire about your business needs.
Planning Services has the following resources available for serving our customers online:
- Presubmittal review requests, email [email protected]. Staff will contact you if additional information is needed and to provide you with comments after the review is complete.
- Submit a land use application, email [email protected]. Staff may contact you for additional information and to arrange for payment of fees.
- Apply for a sign permit, email [email protected]. Staff may contact you for additional information and to arrange for payment of fees.
- Renew or apply for a liquor license, email [email protected]. Staff may contact you for additional information and to arrange for payment of fees.
- General information requests, email [email protected] or call 303-660-7460 during business hours.
- Electronic versions of regulations, plans, and procedures visit regulations and procedures.
- Application forms and fee schedules visit planning applications
- Information on land use applications in process visit Project Records Online (PRO).
Community and Resource Services has the following resources available for serving our customers online:
- For general information requests, please send an email to [email protected] or call 303.660.7460 during business hours.
- Aging Resources
- DC Cares
- Transit Services
- Questions about grant applications, please send an email to [email protected] or call 303.660.7460 during business hours.
- Offices are open and screening of defendants as they arrive in our lobby.
- Families are welcome to contact the Coroner’s Office for assistance at 303.814.7150.
- For changes to court and jury duty operations, visit the 18th Judicial District website.
CSU Extension (4-H, Juntos, Horticulture, Natural Resources, and Colorado Master Gardener)
- All in-person programming must be approved by CSU agents and staff. This includes 4-H club and county meetings, project practices, workshops, and any other events and activities, hosted by Extension leaders, volunteers, youth, and staff.
- The Extension office remains open to the public. The front door will remain locked to prevent individuals from coming into the office for COVID testing which is on the Fairgrounds. We encourage our partners to email or call to schedule an appointment with Extension staff so we can best accommodate your needs.
- Upcoming events are subject to change, please visit our Events Calendar for current information.
- All Douglas County Libraries locations are open with modified hours, borrowing, services, and safety protocols.
Do you have questions about COVID-19? DO NOT call 911 with general questions about COVID-19. Call 211 instead. 211 Resource Navigators are available to help Monday-Friday, 8 a.m.-5 p.m. and can accommodate over 170 languages.
Our offices are open, but you may also call 303.688.4825 for all questions and/or assistance regarding our services and virtual disaster assistance. Department staff will be answering calls and providing assistance in-person and remotely during the business hours of 8 a.m. – 5 p.m., Monday through Friday.
Learn more about available services by visiting our Human Services page.
- Aging resources for older adults
- Citizens are strongly encouraged to use the PEAK System to apply for benefits.
Internal Services (Communications & Public Affairs, County Attorney, Finance, Budget, Human Resources, Information Technology)
- A majority of non-essential personnel will remain working remotely.
- Services for these areas will continue without interruption.
- Some personnel are working on-premise to be available for public access.
- Open Space and Natural Resource employees continue working remotely.
- All Open Space volunteer and public events have been postponed.
- New Special Event Applications are not being accepted.
- At this time, all public trails and trailheads remain open, with increased Ranger presence.
Please remember the following while visiting parks, trails and open space during this time:
- DC Parks and Trails require proper permitting prior to any organized use County Field, Parks and Trails. Contact [email protected] for reservations.
- Douglas County parks, trails and open spaces are open to the public to engage in walking, hiking, biking, running and similar activities. Please practice social distancing at all times.
The Public Trustee’s offices is located in the Treasurer’s Office at 100 Third Street in Castle Rock.
If you are a lender or other submitter, that must mail paper releases, please send to:
Public Trustee, PO Box 999, Castle, Rock CO 80104
If you are a:
- homeowner in foreclosure, an attorney representing a homeowner, or an attorney representing a lender, please call us at 303.660.7417 option 1.
- homeowner or title company seeking to release a Deed of Trust, please email us at [email protected] to schedule an appointment.
- title company utilizing a courier to drop or pick-up documents, please send us an email to schedule a window of time.
*If you submitted a release electronically that requires urgent attention, please email [email protected] with electronic details including package name and number and submitted date. Please DO NOT use this email if you are simply checking on the status.
Engineering will be accepting documents electronically at [email protected]. We strongly encourage all customers to take advantage of online services. Otherwise, limited public services are available from 8 a.m. – 5 p.m. at the Philip S. Miller Building, 100 Third Street in Castle Rock. Please contact Engineering at 303.660.7490 or at [email protected] for further assistance.
- Engineering will be accepting documents electronically at [email protected]. All hard copy submittals will need to be dropped off at the Miller Building, 100 Third Street, Castle Rock, at the front entrance between 8 a.m. and 4:30 p.m. Engineering will not be scheduling any meetings with the public. Please contact Engineering at 303.660.7490 or at [email protected] for further assistance.
- Engineering Inspections will continue to provide permitting and inspections. Permit applications are on-line and should be submitted to [email protected]. Any hard copy submittals will need to be dropped at the Miller Building, 100 Third Street, Castle Rock, at the front entrance between 8 a.m. and 4:30 p.m. Payment for permits can be made by calling 303.660.7487 using a credit card or check. Inspections will be scheduled as usual until further notice.
- Engineering Traffic Services will not be scheduling any meetings with the public. Please contact Traffic Services at 303.663-.6237 or at [email protected] if you have questions.
- Offices are open to the public.
While the Douglas County Sheriff’s Office main Records Lobby and the Highlands Ranch Sheriff Substation are now open, we still encourage citizens’ use of online services at dcsheriff.net/online-reporting
We are temporarily suspending the following services:
- Facility tours
- Currently, we are only doing CHP, Court Ordered, and Employee fingerprinting at this time.
- Property tax payments will be accepted in the Treasurer’s Office between the hours of 8 am. – 5 p.m., Monday through Friday.
- A property tax payment drop box located at the west end of the curb in front of the Miller Bldg may also be used for payments.
- Property tax payments may also be made online. (E-checks are free of charge, convenient, and secure. Credit card payments will incur an additional 2.19% vendor fee.)
Douglas County Office of Veteran Affairs is offering the following services at this time. Please view the various ways to contact us:
- Call 303-663-6200 and leave a message with your name and phone number.
- Email [email protected] with the full name, address, phone number, and email address of the veteran (and the claimant, if other than the veteran, such as the surviving spouse.) If possible email a pdf copy of the veteran’s DD214.
- Complete the Veteran’s Inquiry Form.
- Schedule an in-person appointment by calling 303-663-6200
Additional COVID-19 Resources/Information
- Tri-County Health Department
- Colorado Department of Public Health and Environment
- CDC COVID-19
- Call CO HELP at 1-877-462-2911 or email [email protected]