Temporary Service Changes
All Douglas County operations are normal with the following exceptions below. However, if you have a general inquiry for any department, you are encouraged to call before visiting in person. Please click on the office, department or division list below for more information. You may also visit douglascovid19.com for additional information.
- Building – Inspections and Permitting
- Clerk and Recorder – Motor Vehicle, Driver License, Recording, Elections and Clerk to the Board
- Community Development – Planning Services, Community Resource Services, DC Cares, Aging Resources, Transit Services and Zoning
- Community Justice Services – In-home detention, GPS Monitoring and Douglas County Multiple Offender Program Screening
- Courts / Judicial System
- CSU Extension Office – 4-H
- Fairgrounds and Event Center
- Human Services – Food, Shelter, Childcare Assistance, Aging, Employment and Disability Resources, Healthcare and Mental Health
- Motor Vehicle
- Open Space and Natural Resources
- Parks and Trails
- Public Trustee
- Public Works Engineering – Inspections, Permits and Traffic Services
- Public Works Operations
- Sheriff’s Office
- Veterans Service Office
- Closed for in-person transactions, however, we are fully staffed and available to provide assistance.
- Please contact us via email at [email protected] or phone 303.660.7450, or live chat with a Public Assistant at douglas.co.us/assessor
Building Administration and Permitting
- Building Division service counter is not open to the public, but will continue to process permits dropped off in the main lobby.
- Over-the-counter permits will not be processed.
- All hard copy permit applications and submittals can be dropped off at the Miller Building, 100 Third Street, Castle Rock, at the front entrance between 8 a.m. and 4:30 p.m., Monday through Friday.
- Electronic submittals are strongly encouraged for all residential and commercial projects. All submitted documents must be in pdf format. Please limit each email to one permit application only. All documents in that email must be an individual pdf, not a combined document. Please submit to [email protected]
- The Building Division will not be scheduling any in-person meetings with the public.
- There will be no interruption in the issuance of Certificates of Occupancy.
- Inspection services will continue for new residential, commercial, and multi-family construction as usual.
- Building Inspections related to occupied residential dwelling units that require the inspector to go inside will continue with the following conditions:
- The person(s) onsite will be asked if any individuals onsite are symptomatic for COVID-19 or have been in contact with known positive cases. If yes, the inspector will not enter, and virtual inspection methods must be used.
- Inspectors will wear a mask or cloth face covering (covering the nose and mouth) during the inspection.
- Minimize to the maximum extent practical, the number of people present in the immediate area during the inspection. Those who wish to be present during the inspection must wear a mask or cloth face covering (covering the nose and mouth).
- Maintain six-foot Social Distancing Requirements at all times during the inspection.
- Inspectors are required to keep a detailed log of all customer interactions should contact tracing become necessary. This includes name, date, and location as well as the contact’s phone number and/or email address.
- Please Note: If any contractor onsite or person living in the home is symptomatic for COVID-19 or has been in contact with known positive cases, we will not enter the home and will attempt to perform virtual inspections using FaceTime, Google Duo and Skype.
- Residential inspections for projects on the exterior of occupied dwelling units such as decks, roofs, and photovoltaic inspections will continue without conditions.
Please contact the Building Division at 303.660.7497 or [email protected] if you have questions.
The Office of Clerk and Recorder is offering transactions online, by phone, kiosk, paperwork dropbox, or by limited appointment for available services in Motor Vehicle, Recording, Elections, and Clerk to the Board.
Please choose an option below to complete your Motor Vehicle transaction:
Option 1: Select one of the following customer service options:
- Online Customer Service: dmv.colorado.gov
- MVExpress Kiosks: Registration Renewal/License Plate Tabs on the spot! Click here for locations and information
- Customer Service by Mail: 9350 Heritage Hills Cir Lone Tree, CO 80124
- Customer Service by Email: [email protected]
- Customer Service by Phone: 303-660-7440, Monday – Friday, 9 a.m. – 4 p.m.
Option 2: If your transaction cannot be completed online, at a kiosk, or by mail: Paperwork Drop Boxes are available Monday 8 a.m. – Friday 5 p.m. at each Douglas County Motor Vehicle office (closed weekends and holidays). Select from the following transactions, print and complete the required forms, include daytime contact information, and respond to calls and emails from our office to ensure your transaction is completed in a timely manner.
- Colorado Dealer Purchase Instructions/Forms
- Disability Services Instructions/Forms
- New Colorado Resident Vehicle Registration Instructions/Forms
- Out of State Dealer Purchase Instructions/Forms
- Private Party Purchase Instructions/Forms
- Registration Renewal Instructions/Forms
- Title Only Instructions/Forms (Duplicate Title, Lien Release, Add/Drop/Change Name)
Option 3: Limited appointments are available for in-person services by clicking here.
Driver License services are available to Douglas County residents only. Non-Douglas County residents please visit www.dmv.colorado.gov or call 303-627-0985.
DOUGLAS COUNTY RESIDENTS: Limited appointments are available for in-person services by clicking here. Separate appointments are required for each citizen transaction.
Visit the Colorado Division of Motor Vehicles website to review the information for your transaction and collect all the necessary documents to bring with you to your appointment.
Please click here to review the checklist of acceptable forms of Identification required for your transaction.
Visit DouglasVotes.com or call 303-660-7444 for voter registration and election information.
Please select one of the following customer service options:
- Customer Service by Phone: 303-660-7446
- Customer Service by Email: [email protected]
- Customer Service Online Chat
- Marriage and Civil Union Licenses are available by appointment only by calling 303-660-7446 or emailing [email protected].
- Passport application service is currently unavailable at this office. Please click here for passport information from the US Department of State.
- Limited in-person appointments may be scheduled for Recording Services. Examples: record a document, perform research, obtain a copy. To schedule an appointment, email [email protected] or call 303-660-7446.
Clerk to the Board
Please contact the Douglas County Clerk to the Board by calling 303-660-7469, or emailing [email protected] for customer service and support.
We strongly encourage all customers to take advantage of online services. Otherwise, limited public services are available from 8 a.m. to 5 p.m. at the Philip S. Miller Building at 100 Third Street in Castle Rock.
Disaster Emergency Waivers for Businesses to Address COVID-19 Safety Provisions – In anticipation that some businesses will need to modify buildings to accommodate social distancing and other safety measures aimed at minimizing the transmission of COVID-19, the Board of County Commissioners adopted a resolution to temporarily enable the Planning Director to grant waivers to some zoning requirements so that businesses are able to make operational modifications quickly and inexpensively. Examples of the types of modifications that may be requested are expanding the seating area of a restaurant into a patio area, converting parking areas to drive-up lanes to provide curb-side takeout, or adding an external door to enable better circulation within a store. Please contact Planning Services at 303-660-7460 or [email protected] to inquire about your business needs.
Planning Services has the following resources available for serving our customers online:
- Presubmittal review requests, email [email protected]. Staff will contact you if additional information is needed and to provide you with comments after the review is complete.
- Submit a land use application, email [email protected]. Staff may contact you for additional information and to arrange for payment of fees.
- Apply for a sign permit, email [email protected]. Staff may contact you for additional information and to arrange for payment of fees.
- Renew or apply for a liquor license, email [email protected]. Staff may contact you for additional information and to arrange for payment of fees.
- General information requests, email [email protected] or call 303-660-7460 during business hours.
- Electronic versions of regulations, plans, and procedures visit regulations for procedures.
- Application forms and fee schedules visit planning applications
- Information on land use applications in process visit Project Records Online (PRO).
Community and Resource Services has the following resources available for serving our customers online:
- For general information requests, please send an email to [email protected] or call 303.660.7460 during business hours.
- Aging Resources
- DC Cares
- Transit Services
- Questions about grant applications, please send an email to [email protected] or call 303.660.7460 during business hours.
- Offices are open and screening of defendants as they arrive in our lobby.
- Families are welcome to contact the Coroner’s Office for assistance at 303.814.7150.
- For changes to court and jury duty operations, visit the 18th Judicial District website.
- All in-person programming must follow Tri-County Health Department guidelines and must be approved by CSU agents and staff. All in-person programs will be less than 10 people and must be outside. Indoor programming is not allowed at this time. This includes 4-H club and county meetings, project practices, workshops, and any other events and activities, hosted by Extension/4-H leaders, volunteers, youth, and staff.
- All programs and events that target participants in at-risk populations are suspended until further notice. At-risk populations can include older adults and those with chronic health conditions.
- The Extension office remains open to the public. The front door will remain locked to decrease the number of individuals coming into the office to get more information about COVID testing on the Fairgrounds. We encourage all of our partners to email or call ahead of time to schedule an appointment or to make special arrangements with Extension staff to best accommodate your needs.
- Upcoming events are subject to change, please visit our Events Calendar for current information.
- All Douglas County Libraries locations are open with modified hours, borrowing, services, and safety protocols.
Do you have questions about COVID-19? DO NOT call 911 with general questions about COVID-19. Call 211 instead. 211 Resource Navigators are available to help Monday-Friday, 8 a.m.-5 p.m. and can accommodate over 170 languages.
Our offices are open, but you may also call 303.688.4825 for all questions and/or assistance regarding our services and virtual disaster assistance. Department staff will be answering calls and providing assistance in-person and remotely during the business hours of 8 a.m. – 5 p.m., Monday through Friday.
Learn more about available services by visiting our Human Services page.
- Aging resources for older adults
- Citizens are strongly encouraged to use the PEAK System to apply for benefits.
Internal Services (Communications & Public Affairs, County Attorney, Finance, Budget, Human Resources, Information Technology)
- A majority of non-essential personnel will remain working remotely.
- Services for these areas will continue without interruption.
- Some personnel are working on-premise to be available for public access.
- Open Space and Natural Resource employees continue working remotely.
- All Open Space volunteer and public events have been postponed.
- New Special Event Applications are not being accepted.
- At this time, all public trails and trailheads remain open, with increased Ranger presence. Please follow all provisions included under the Governor’s Executive Order D-2020-235, “Superseding and Replacing Executive Orders Concerning Protect Our Neighbors and Safer at Home in the Vast, Great Outdoors and Establishing Directives for the COVID-19 Dial Framework”, given and issued Oct. 13.
Please remember the following while visiting parks, trails and open space during this time:
- DC Parks and Trails require proper permitting prior to any organized use County Field, Parks and Trails. Contact [email protected] for reservations.
- Douglas County parks, trails and open spaces are open to the public to engage in walking, hiking, biking, running and similar activities. Please practice social distancing at all times.
- For further guidelines please Safer at Home Guidance Safer at Home Guidelines or Douglas County Variances.
The Public Trustee’s offices is located in the Treasurer’s Office at 100 Third Street in Castle Rock.
If you are a lender or other submitter, that must mail paper releases, please send to:
Public Trustee, PO Box 999, Castle, Rock CO 80104
If you are a:
- homeowner in foreclosure, an attorney representing a homeowner, or an attorney representing a lender, please call us at 303.660.7417 option 1.
- homeowner or title company seeking to release a Deed of Trust, please email us at [email protected] to schedule an appointment.
- title company utilizing a courier to drop or pick-up documents, please send us an email to schedule a window of time.
*If you submitted a release electronically that requires urgent attention, please email [email protected] with electronic details including package name and number and submitted date. Please DO NOT use this email if you are simply checking on the status.
Engineering will be accepting documents electronically at [email protected]. We strongly encourage all customers to take advantage of online services. Otherwise, limited public services are available from 8 a.m. – 5 p.m. at the Philip S. Miller Building, 100 Third Street in Castle Rock. Please contact Engineering at 303.660.7490 or at [email protected] for further assistance.
- Engineering will be accepting documents electronically at [email protected]. All hard copy submittals will need to be dropped off at the Miller Building, 100 Third Street, Castle Rock, at the front entrance between 8 a.m. and 4:30 p.m. Engineering will not be scheduling any meetings with the public. Please contact Engineering at 303.660.7490 or at [email protected] for further assistance.
- Engineering Inspections will continue to provide permitting and inspections. Permit applications are on-line and should be submitted to [email protected]. Any hard copy submittals will need to be dropped at the Miller Building, 100 Third Street, Castle Rock, at the front entrance between 8 a.m. and 4:30 p.m. Payment for permits can be made by calling 303.660.7487 using a credit card or check. Inspections will be scheduled as usual until further notice.
- Engineering Traffic Services will not be scheduling any meetings with the public. Please contact Traffic Services at 303.663-.6237 or at [email protected] if you have questions.
- Offices are open to the public.
While the Douglas County Sheriff’s Office main Records Lobby and the Highlands Ranch Sheriff Substation are now open, we still encourage citizens’ use of online services at dcsheriff.net/online-reporting
We are temporarily suspending the following services:
- Facility tours
- Currently, we are only doing CHP, Court Ordered, and Employee fingerprinting at this time.
- Property tax payments will be accepted in the Treasurer’s Office between the hours of 8 am. – 5 p.m., Monday through Friday.
- A property tax payment drop box located at the west end of the curb in front of the Miller Bldg may also be used for payments.
- Property tax payments may also be made online. (E-checks are free of charge, convenient, and secure. Credit card payments will incur an additional 2.19% vendor fee.)
Douglas County Office of Veteran Affairs is offering the following services remotely.
- Call 303.663.6200 and leave a message with your name and phone number and one of our VSO’s will contact you within 24 hours. You will be contacted between 9 a.m. – 4 p.m., Monday – Friday.
- Email us at [email protected] with the full name, address, phone number, and email address of veteran (and the claimant, if other than the veteran, such as the surviving spouse. If you can, send us a copy of the veteran’s DD214 (a .pdf scan is preferred, but good quality, high resolution .jpg is acceptable if we can read the document)
- Complete the Veteran’s Claim Inquiry Form and enter the requested information.
- Citizens may schedule in-person appointments for critical services that cannot be completed remotely.
Additional COVID-19 Resources/Information
- Tri-County Health Department
- Colorado Department of Public Health and Environment
- CDC COVID-19
- Call CO HELP at 1-877-462-2911 or email [email protected]