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COVID-19 Community Response / Variances

UPDATED August 3, 2020

COVID-19 Community Response Logo

July 22, 2020

Commissioners  respond to July  17 CDPHE letter requesting Mitigation Plan 

Douglas County’s Response to CDPHE letter dated July 17
Letter from CDPHE dated July 17

July 17 – Commissioners respond to Governor Polis Announcement of Statewide Mask Order

On Thursday, July 16, the Board of Douglas County Commissioners issued the following statement regarding the announcement by the Governor of a statewide mask mandate  – “While consultation with local governments would have been preferred, now that we’ve heard from our state’s top elected official ordering a statewide mask mandate, we urge our citizens and business communities to comply with the public safety Executive Order. We will continue to encourage personal responsibility as we monitor Douglas County’s data over the next 30 days for a reduction in the spread of COVID-19-related hospitalizations, which as of today are 13.”

June 26 Variances – CDPHE Letter of approval 

May 22 Variances – CDPHE Letter of approval 

Additional industry guidelines from CDPHE:


Human Needs


For testing information please visit COVID-19 Testing locations.

View the latest COVID-19 Data Dashboard here, and click on “Case Updates”.  Participate in or listen to previous COVID-19 Live Town Halls.

Local Government Links


Mental Health

Colorado Crisis Services

  • Free, confidential, professional and immediate support for any mental health, substance use or emotional concern, 24/7/365.  Call 1-844-493-TALK (8255) or text TALK to 38255 to speak to a trained professional.
  • Crisis Center 24-hour hotline 303-688-8484 or 888 247-7472 toll-free
  • Douglas County Mental Health Initiative Resources

Children’s Hospital Resources – Our experts have put together resources on frequently asked COVID-19 questions.

Child Abuse or Neglect – Call 1-844-264-5437.  This line is answered 24 hours a day, 7 days a week, year-round.

Services for Older Adults – Are you an older adult living in Douglas County? Do you need assistance with community resources, human services, transportation, homemaker assistance, or handyman duties around the house?  Aging Resources is the call center for services to Older Adults in Douglas County.  You can also contact Douglas County Human Services at 303-688-4825 for information on services available.

Human Services

Douglas County Human Services offices are open to the public.  The Department of Human Services is committed to providing access to public assistance programs during this time and we continue to provide all services in-person and remotely.

Do you have general questions or don’t know where to start?
Please call 303-688-4825 for questions and assistance with our services.  Our offices are open and phones are answered from 8 a.m. until 5 p.m., Monday through Friday.

Need Emergency Financial Assistance?
If you have minor child(ren) in the home, please complete the application for TANF by visiting

If you do not have minor child(ren) in the home, please complete the Emergency Assistance application here.

Food Banks serving Douglas County

Do you need to apply for Food Assistance (SNAP), Medicaid, Child Health Plan, WIC, Child Care Assistance, LEAP and other support programs? 

  • You can do so remotely, by visiting
  • PEAK is available 24 hours a day, 7 days a week.
  • If an appointment is required for approval, the Department will contact you to schedule a phone interview.

Questions about Electronic Benefit Cards (EBT)?

  • Replacement EBT Cards can be mailed from the vendor, please call ebtEDGE at 1-888-328-2656.
  • For other EBT questions, please call the Department of Human Services at 303-688-4825.

Need to get documentation to Human Services?
You may drop off, mail, email, or fax any documentation to the following:

  • Dropbox is located to the right of the main entrance at 4400 Castleton Court, Castle Rock, CO 80109
  • FAX: 877.285.8988
  • Email: [email protected]
  • You may also call us at 303.688.4825. 

What age are children allowed to stay at home alone?  Please click here. 

Need help with child support?
Child support applications can be made online at  This website can provide general child support information along with specific payment information. You may call 303.688.4825 to reach a child support professional.

Need to apply for Unemployment?
To file or check on a claim for unemployment, please visit

  Looking for credible COVID-19 information?


Property Owner Preservation Program: 

Gov. Jared Polis and the Colorado Department of Local Affairs announced the Property Owner Preservation program, resulting from state House Bill 20-1410, a recently-signed act that provides $20 million in direct rental and mortgage assistance to Coloradans experiencing financial need, including $350,000 for legal aid for renters at risk of eviction. Income restrictions may apply based on the chart listed at For example, the maximum monthly household income for the month prior to a request for assistance in Denver metro-area counties is $4,579.

Landlords and property owners can apply for assistance on behalf of multiple tenants, and tenants can also apply on their own. Visit  or call 303-864-7810 for the steps to apply.

Paycheck Protection Program

The Treasury Department and SBA have released the Paycheck Protection Program (PPP) Loan Forgiveness Application along with detailed instructions on how to apply. The application must be submitted through your lender. The form and instructions on how to apply can be found by clicking here.

Douglas County Disaster Emergency Waivers for Businesses to Address COVID-19 Safety Provisions
In anticipation that some businesses will need to modify buildings to accommodate social distancing and other safety measures aimed at minimizing the transmission of COVID-19, the Board of County Commissioners adopted a resolution to temporarily enable the Planning Director to grant waivers to some zoning requirements so that businesses are able to make operational modifications quickly and inexpensively.  Examples of the types of modifications that may be requested are expanding the seating area of a restaurant into a patio area, converting parking areas to drive-up lanes to provide curb-side takeout, or adding an external door to enable better circulation within a store.

Please contact Planning Services at 303-660-7460 or [email protected] to inquire about your business needs.

Tri-County Health Department’s Business Re-Opening Task Force

This Task Force was developed to support businesses as they operationalize COVID-19 plans for reopening as an increased number of businesses begin operating under the state-wide Safer-At-Home Order in Adams, Arapahoe and Douglas Counties. Businesses can access this service through email at [email protected] and by phone at 720-713-6030.

For businesses seeking clarity as to how the Safer at Home order affects you, please contact the Tri-County Health Call Center at 303.220.9200 or via email [email protected].  In addition, DORA regulated facilities, including but not limited to, dentists, acupuncturists, physical therapists, optometrists, and hair salons may refer to and for additional information.

Help Colorado Now
Joint efforts to raise relief funds and volunteer efforts to address this public health crisis.

Unemployment Insurance Claims & Employment Needs:

On April 20, 2020, the Colorado Department of Labor & Employment will begin taking unemployment benefit applications under the CARES Act (Coronavirus Aid, Relief, and Economic Security Act), paying the additional $600 per week in unemployment benefits.  For more information click here. 

Paid Leave Benefits:

Uninsured Enrollment Information

Funding Resources:

The SBA launched a new website that outlines all of their programs at  Small Business Administration Loans Information:

Paycheck Protection Program  

  • Payroll Protection Program Made Easy (pdf)
  • Find Eligible Lenders near you – Use this tool to find a nearby lender eligible to issue a loan under the Paycheck Protection Program.
  • The CARES Act includes up to $349 billion for businesses with less than 500 employees to be used toward job payroll expenses, mortgage, utilities and other expenses.
  • If you maintain your workforce, SBA will forgive the portion of the loan proceeds that are used to cover the first 8 weeks of payroll and certain other expenses following loan origination.
  • You can apply through any existing SBA 7(a) lender or through any federally insured depository institution, federally insured credit union,  and Farm Credit System institution that is participating. Lenders will begin processing loans on April 3rd.
  • The Paycheck Protection Program will be available through June 30, 2020.

Economic Injury Disaster Loans and Loan Advance

  • Small businesses are eligible for an Economic Injury Disaster Loan advance of up to $10,000.
  • The advance will be available within 3 days of application and will not have to be repaid.
  • Small businesses can receive up to $2 million of working capital loans that can provide economic support to help overcome the temporary loss of revenue they are experiencing.

SBA Debt Relief

  • The SBA will pay the principal and interest of new and current 7(a) loans for a period of 6 months.

SBA Express Bridge Loans

  • Small businesses who currently have a business relationship with an SBA Express Lender can access up to $25,000 to bridge the gap while applying for long term assistance, such as the SBA EIDL.
  • If a small business has an urgent need for cash while waiting for decision and disbursement on Economic Injury Disaster Loan, they may qualify for an SBA Express Disaster Bridge Loan.
  • Apply through an Express Bridge Loan Lender

Colorado SBDC Preparedness and Continuity COVID-19 Small Business Response Resources (pdf)

Rural Communities Loans

 The USDA is offering a Business & Industry Guaranteed Loan Program to help rural communities at this time. This program applies to rural areas outside and city or town with a population under 50,000 (for instance, Sedalia).  Applicants should work with their lenders to gain access to the funds.

Business Information Resources:

Douglas County Economic Development Partner Agencies


Volunteer Connect Douglas County – an online community resource that connects volunteers with organizations. The online resource easily matches individuals, families, and groups with volunteer opportunities that align with their skills, talents and interests.

FEMA Community Disaster Loan Program – Region VIII contact # is 303-235-4800.  Provides operational funding for local governments to continue to operate after a substantial revenue loss caused by a major disaster, impacting the community’s ability to provide essential services.

Colorado Volunteer Mobilizer (CVM) – You do NOT have to be a medical professional to register in CVM

  • This site is used to register, notify, and inform individuals who are interested in volunteering in the event of an emergency or disaster. Registration in the on-line database is your first step in meeting this urgent need within Colorado and the nation. Sign up  at

Medical Reserve Corps (MRC) – You do not have to be medical to join an MRC.  There are several Medical Reserve Corps Units in the Colorado Volunteer Mobilizer (CVM). You must register in CVM before you can join a unit.  


Food Banks
Donate directly to local food banks.

Douglas County Community Foundation (DCCF)
The DCCF has established the COVID-19 Recovery Fund in support of the immediate and long-term needs of the most vulnerable among us during this crisis. For more information and to donate visit COVID-19 Recovery Fund

Colorado Responds
This website allows agencies, businesses, individual donors, volunteers, and emergency managers sign up to volunteer for the State of Colorado.  Please note you may not receive any confirmation or follow up emails. Your name goes into the database and someone from the State Emergency Operations Center may contact you during an emergency to see if you are available for the roles you signed up for.

Help Colorado Now
Joint efforts to raise relief funds and volunteer efforts to address this public health crisis.

  • Coloradans can donate or sign up to volunteer at The Colorado COVID Relief Fund’s purpose is to raise funds and coordinate the allocation of those contributions. Funds raised will be used to support the needs of communities impacted by COVID-19 in both response and recovery. Organizations helping with the response to COVID-19 are now eligible to apply for funds.

Donate Blood
The Governor continues to encourage healthy donors to donate blood to prevent a shortage in Colorado. Coloradans can visit or click here to find a blood drive or donation center in their area.

Spark the Change Colorado