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By order of Sheriff Darren Weekly, Stage 1 Fire Restrictions are in place for unincorporated areas of Douglas County. Ordinance No. O-012-004 restricts open fires, open burning and the use of fireworks in the unincorporated areas of Douglas County.

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Public Works

Highlands Ranch Fiber Improvement Frequently Asked Questions

Learn more about the fiber work in your area.

What is fiber internet?

Fiber internet is a high-speed internet service delivered through fiber optic cables, consisting of thin strands of glass that transmit data as pulses of light. The technology allows data to travel over long distances at incredibly fast speeds. Unlike cable internet, fiber optic doesn’t rely heavily on electrical power. Therefore, fiber internet is not only faster, but more reliable than cable internet.

What utility companies are working on fiber in Highlands Ranch?

Google (GFiber), BAM Broadband, CenturyLink/Lumen, and Comcast are all utility companies working in Highlands Ranch on fiber operations.

What is Douglas County’s role in the fiber construction?

Fiber installation construction plans are approved by Douglas County both within the Right-of-Way (ROW) and within public utility easements on private property. Construction oversight is also provided by Douglas County Inspections staff. Each utility company is responsible for their own installation, construction impacts and schedule.

Can I decline fiber from being installed near my home?

Homeowners cannot restrict access to public utility easements. Crews have a legal right to install, repair or maintain fiber infrastructure. Each utility company must work with the necessary local agencies and the County to obtain all the required permits to complete any fiber work.

How will I be notified of fiber work happening in my area?

Prior to the start of construction, each utility company is required to provide you notice. This may include direct mail notices, emails, door tags, and/or in-person visits from the construction teams. If you live in an HOA, utility companies have processes in place to ensure residents are alerted of fiber construction. In addition to notifying the HOA points of contact and property managers, they may mail letters or postcards to residents in the HOA or place door hangers before construction begins.

When is fiber construction allowed to take place in Highlands Ranch?

Permitted fiber construction activities are generally allowed between 8:30 a.m. and 3:30 p.m., Monday through Friday. No weekend work is typically allowed.

Why are there flags and paint in my yard?

Ahead of construction, utility companies are required to contact 811 and work with other underground utility companies to locate existing utilities. Existing utilities will be marked with paint and flags, which is required by law. The paint and flags may be placed on your property, and we ask that you do not move or remove these flags. State regulations require these markers to remain in place until construction is complete, and they are there for your safety and crew safety. When construction is complete, crews will remove the flags when they are no longer needed.

How is fiber installed?

Fiber installation varies by each utility company, but generally you can expect this work to happen in four steps.

    1. Step 1: Crews will call 811 and mark the neighborhood for existing underground utilities. Once approval is received, the utility company will notify the neighborhood that construction will start soon.
    2. Step 2: Crews will conduct construction to install the fiber network in the permitted construction area. Google will install fiber in the road between the curb and the asphalt, BAM Broadband will install fiber in the softscape or front yards, and CenturyLink/Lumen will install fiber in backyards and under roads. Installation locations for Comcast vary. Crews will bury the fiber line and then restore the area to its existing condition as best as possible.
    3. Step 3: Crews will perform quality control walks and confirm the work is 100% complete.
    4. Step 4: Crews will complete the inspection walk with the County Erosion Control Inspector and close the construction permit. The team will remove any remaining utility markers/flags and notify the property owner that construction is complete.

Who do I contact for support?

If you know which utility company is installing or repairing fiber in your area, it is best to contact them directly. If you are unsure which utility company is installing your fiber, you can contact Douglas County’s information hotline at 719-888-5301 or email us at [email protected] to be directed to the appropriate representative.