Frequently Asked Questions about Snow Removal

Why doesn’t the County plow my street when they go by?

Routes are plowed on a priority basis with arterial roadways, collector roadways and school routes being top priorities. Clearing those roadways first enables emergency services to gain access into all residential areas normally with a few blocks of each residence.

Are cul-de-sacs plowed after every storm?

Local streets and cul-de-sacs are plowed after every storm unless the snow is expected to melt over the following 24 hours.   An exception is made if the street has hills and curves that could become hazardous to motorists.

Who is responsible for clearing sidewalks?

Residents are responsible for clearing driveways and sidewalks within 24 hours after a snow storm to allow safe use by pedestrians. This is particularly important along school pedestrian routes to prevent children from having to walk in the street.   It is required that owners place snow from their driveways and sidewalks onto their front yard and not into the street. This practice reduces the number of icy areas on streets and ensures proper drainage flow into the storm sewer. Additionally, your lawn can use the available moisture over the winter.

After the storm, the snowplow came through and pushed snow back into my driveway entrance.

Cleanup and widening operations often take place one to four days after the snow storm, depending upon the severity of the storm and wind conditions. It is often necessary to widen roads to ensure that ice and snow melts from the pavement surface to keep driving lanes open.  Unfortunately, subsequent widening operations may push snow back onto sidewalks and driveways.

What if I have an emergency and my street isn’t plowed?

If an emergency situation occurs, call 911. Equipment will be diverted for emergencies ONLY WHEN REQUESTED BY AN EMERGENCY SERVICE AGENCY OR THE DOUGLAS COUNTY SHERIFF’S DEPARTMENT. The Sheriff’s Department is in constant communication with PW Ops personnel during snow events so snow removal equipment can be detoured to assist with emergency response. It should be noted that it is a crime to make a false emergency request.

Who is responsible for damaged mailboxes?

Mailboxes installed along roadways are at the risk of the owner. Mailboxes damaged from lack of owner maintenance, heavy snow from plowing, or vandalism is not the responsibility of the County. Postal regulations require residents to clean snow from in front of mailboxes to allow for mail delivery. Douglas County encourages the clustering of individual mailboxes to minimize potential damage during snow storms and allow for mail to delivered efficiently.  To learn more about mailbox clustering, please call 303.660.7480.

Snow Removal Districts and Available Equipment

Douglas County has five snow removal districts located geographically throughout the County. Each district has assigned personnel and equipment with responsibility for the roads within that particular district. Douglas County snowplow units are white with the Douglas County logo. Motor graders are yellow with the Douglas County logo on the side.

A map of the five snow removal districts and a list of snow removal equipment available within those districts is available on this page under Additional Resources.