Wilcox Building Construction Notice: The west doors of the Wilcox Building, located at 301 Wilcox Street in Castle Rock, will be limited to ADA/ramp access ONLY from August 9 to 25. All other visitors to the Wilcox Building will need to use the alternate entrances during construction.
ONLINE PAYMENTS: E-checks are free of charge. Credit/Debit card payments will incur an additional 2.19% vendor fee which are collected by a third-party vendor to cover processing costs and are not retained by Douglas County. This service fee is in addition to the property tax amount due and is non-refundable in the event of overpayment or refund of any part of the property tax.
To submit a one-time payment which will immediately post to your property tax account: Search for your property tax account. Click on the payment amount located in the “Pay Taxes” box on the top left area of your account page to begin the online payment process. You can refer to this step-by-step guide instruction for searching for your account and making an online payment.
NEW: Property owners can now schedule a future tax payment(s) for the current year taxes due. You must first Register/create an account with your personal login information. Once registered, add your payment information (1 bank account, and/or 1 credit card), Search using your property account number, Schedule your full or half payments. Visit payments.msbpay.navient.com/DCTCSto take advantage of this new payment option. Refer to thisstep-by-step instruction guide for registration and online payments. Use your personal login to schedule your payment annually after property tax billing completes.
**RETURNED OR REJECTED CHECKS, ELECTRONIC PAYMENTS OR CREDIT CARD PAYMENTS WILL RESULT IN A MINIMUM RETURNED PAYMENT FEE OF $20.00. MOST RETURNED E-CHECK PAYMENTS ARE DUE TO AN INVALID BANK ACCOUNT NUMBER. PLEASE MAKE SURE THE BANK ACCOUNT NUMBER YOU PROVIDE IS ACCURATE, TO INCLUDE ALL DIGITS BETWEEN THE SYMBOLS ON THE BOTTOM OF YOUR CHECK.
PAY BY PHONE: Via an automated payment system dial 303.532.3219 or 844.236.3042. When prompted, use your account numbers only to locate your account. The same vendor fees apply to both online and phone payments when using a credit/debit card.
BY MAIL Make checks payable to DOUGLAS COUNTY TREASURER. Mail to PO Box 1208, Castle Rock, CO 80104. Overnight delivery use the physical address below. To ensure accurate credit for your payment, please include the appropriate coupon with your payment. Payments are presumed received as of the USPS postmark date. Taxpayers who send their payment by mail are cautioned that USPS may not postmark mail on the same day it is deposited in a mailbox. To ensure timely payment and avoid additional late interest charges please mail your payment early to account for unforeseen delays in mail handling.
DROP BOX Drive up box located at the west end of the curb in front of the PS Miller Bldg, 100 Third St, Castle Rock.
Off Site DROP BOX OPTION: Two locations inside of the Motor Vehicle offices in Highlands Ranch and Lone Tree. These payment drop boxes are accessible only during normal Motor Vehicle hours of operation.
The Treasurer’s office follows the laws of billing and collection of property tax according to the Colorado Revised Statutes Title 39 Taxation.
BILLING AND COLLECTION OF PROPERTY TAX Q & A
What can I do if I didn't receive my tax statement?
Property tax billing occurs annually in January via USPS. While not receiving a statement in the mail does not preclude that taxes are due and penalties will apply to late payments, you should verify that we have the correct mailing address. Use the property search application to verify your billing information. The current year tax statement is available to print, see web tax notice in the forms box on the left side of your account page.
What should I do if I paid off my mortgage and no longer escrow the property tax?
Verify if a property tax payment is due by searching for your account using the Property Tax Search application. You will be able to make an online payment or reprint your tax statement which includes payment coupons to send in along with your check if mailing. In the future, you will receive the full billing statement (instead of a postcard) annually in late January.
What if I can't pay my taxes by the due dates?
Delinquent payments will incur a 1% interest charge on the day after the payment date and on the first of every month thereafter. When an account continues to be delinquent after September, additional fees will apply prior to the taxes being sold at the annual tax lien sale.
What can I do if my taxes are too high?
The Treasurer bills property taxes based on the value as set by the Assessor’s office and the mill levies which the authorities certify to the Board of County Commissioners. The Treasurer does not have authority to change the annual taxes billed amount. Visit the Assessor’s website for more information regarding property valuation and the appeals process.
Why do I owe all the property tax when I've only owned the house for a few months?
The owner of record will receive the tax billing in January. We bill one year in arrears, therefore you should have received a prorated credit for taxes representing the months before you took ownership. You can verify this in your closing documentation.
I made a payment, and my lender made a payment, can I get a refund?
If there is a balance due on a property account equal to the payments received, both payments will be credited on the account. Only in the case of an overpayment will a refund be issued to the payor. In most cases the lender will have an overage in the homeowners escrow. Call your lender to let them know you as the homeowner made a tax payment. You may have excess money in your escrow account due to you from your lender.
Can I pre-pay my taxes to receive a federal tax credit prior to the next year's billing?
We accept pre-payments beginning in mid December through the last business day of the year. The accepted amount must be based on the Assessor’s estimated tax amount which can be found by locating your property on the Assessor’s website. Only the FULL estimated amount or HALF of the estimated amount will be accepted. The prepayment amount will be credited to your tax billing which occurs in January. Postmarks will not apply if the payment is received via USPS after the end of the year.